Shundeen Wetzler
West Jordan
Summary
Dedicated and hardworking student pursuing a career in optometry. Extensive experience with customer service and patient care. A quick learner with a desire to help and serve others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
University of Utah Health
11.2014 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Facilitated prescription transfer processes for patient convenience.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Maintained patient confidentiality while handling sensitive medical information.
- Partnered with clinical teams to understand particulars of orders and accurately fill medications.
- Reviewed and verified customer information and insurance provider information.
- Displayed energy and enthusiasm in fast-paced environment.
- Managed over 50 customer calls a day.
Pharmacy Technician
Walmart
07.2014 - 07.2016
- Dispensed medication accurately against customer prescriptions.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Monitored inventory and purchased orders to maintain consistent stock.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Answered questions and helped pharmacy customers locate desired items.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
Education
Bachelor of Arts - Film and Media Arts
University of Utah
Skills
- Collaboration & teamwork
- Clear communication
- Multi-tasking in a fast paced environment
- Patient-focused
- Time management
- Customer service
- Multilingual
- Leadership
- Team collaboration
- Confidentiality and HIPAA
Languages
Spanish
Certification
- Basic Life Support Certification (BLS)
Affiliations
- Designing and creating drink ware and crafts.
- Playing multiplayer video games.
- Piano & flute.
- Kickboxing and Pilates.
- Professional Acting
Volunteer
- Volunteer - Fox Hollow PTA - Set up activities and manage booths
- Volunteer - En Pointe Ballet - Steam costumes, Supervise dancers backstage during rehearsals, Usher during performances
- Relief Society Activities Committee - Church of Jesus Christ of Latter-Day Saints - Organize, plan and execute bimonthly activities for women
- Primary Teacher - Church of Jesus Christ of Latter-Day Saints - Support and mentor young students, Develop engaging lesson plans aligned with primary curriculum to create a positive and supportive learning environment
- Class Historian - Rocky Mountain University of Health Professions - Represent the student body, Assist in planning and organizing class events, Document class events and maintaining activity records, Promote and maintain optometry student led social media account
Timeline
Pharmacy Technician
University of Utah Health
11.2014 - 12.2019
Pharmacy Technician
Walmart
07.2014 - 07.2016
- Basic Life Support Certification (BLS)
Bachelor of Arts - Film and Media Arts
University of Utah
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