Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yamile Estrella

Lawrence,MA

Summary

Proven Pharmacy Technician with a track record of enhancing customer satisfaction at CVS Pharmacy, adept in drug safety and billing support. Leveraged multitasking and customer service skills to streamline pharmacy operations, achieving a significant reduction in prescription errors. Skilled in collaboration, ensures seamless team efforts and efficient patient care.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Andover, MA
05.2023 - Current
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Crew Member

Dunkin' Donuts
North Andover, MA
06.2022 - 08.2022
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Verified orders and bagged items for easy transport.
  • Totaled bills, accepted payments and returned change.

Crew Member

Qdoba Mexican Eats
Woburn, MA
01.2021 - 06.2022
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Totaled bills, accepted payments and returned change.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
06.2022

Some College (No Degree) - Public Health

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Customer Service
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Cleaning and Sanitizing
  • Cash Handling
  • Collaboration and Teamwork
  • Dependable and Cooperative
  • Daily Food Preparation
  • Packaging and Labeling
  • Documentation and Recordkeeping
  • Employee Training and Supervision
  • Ingredient and Food Preparation
  • Cash Drawer Operations
  • Payment Processing
  • Stocking and Replenishing
  • Heavy Lifting
  • Food and Beverage Service
  • Attention to Detail
  • Adaptability and Flexibility
  • Drug safety
  • Billing support
  • Drug classification
  • Patient confidentiality
  • Ordering and stocking medications

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
05.2023 - Current

Crew Member

Dunkin' Donuts
06.2022 - 08.2022

Crew Member

Qdoba Mexican Eats
01.2021 - 06.2022

High School Diploma -

Lawrence High School

Some College (No Degree) - Public Health

University of Massachusetts, Amherst

Similar Profiles

CREATE PROFILE
Yamile Estrella