SARAI CEBALLOS
New York,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
07.2023 - 01.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Escuela Parroquial Santa Rita
09-2023
Skills
- Scheduling
- Account Updating
- Appointment Scheduling
- Call Management
- Customer Consulting
- Customer Service
- Retail Sales Customer Service
- Reading Comprehension
- Call Center Operations
- Payment Processing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Teleperformance
07.2023 - 01.2024
Escuela Parroquial Santa Rita
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