Sarai DalColletto
San Francisco,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at CVS through effective problem-solving and staff training. Skilled in cash handling and fostering a positive team atmosphere, consistently driving operational excellence. Achieved significant improvements in efficiency and service quality, demonstrating a keen attention to detail and a strong commitment to policy enforcement.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Leader
CVS
10.2024 - 09.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Crew
Target
01.2024 - 09.2024
- Optimized product placement within stores by analyzing sales data and adjusting layouts accordingly.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
- Improved product visibility by strategically placing merchandise on shelves according to planograms.
- Built fixtures according to plan to effectively display new store merchandise.
- Moved merchandise from back storage to front end to maximize productivity.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Team Member
Chipotle
01.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Bail Bondsman Trainee
All Pro Bail Bonds
01.2022 - 11.2022
- Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
- Reduced paperwork errors by diligently reviewing and verifying all required documentation.
- Assisted clients in understanding their rights under state laws regarding bail bond agreements, promoting transparency and trust.
- Strengthened company reputation within the community through participation in local events and charitable activities related to criminal justice reform initiatives.
- Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
- Enhanced client satisfaction by providing timely and efficient bail bond services.
- Increased overall efficiency by cross-training team members on various aspects of the bail bonding process.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Analyzed financial trends and provided detailed financial reports to management.
Education
Associate of Arts - Administration of Justice
College of San Mateo
San Mateo, CA06-2027
High School Diploma -
Menlo Atherton High School
Atherton, CA06-2012
Skills
- Team leadership
- Problem-solving
- Staff training and development
- Goal setting and tracking
- Policy enforcement
- Multitasking
- Attention to detail
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Photography
- Homelessness Outreach
Timeline
Shift Leader
CVS
10.2024 - 09.2025
Crew
Target
01.2024 - 09.2024
Team Member
Chipotle
01.2023 - 11.2023
Bail Bondsman Trainee
All Pro Bail Bonds
01.2022 - 11.2022
Associate of Arts - Administration of Justice
College of San Mateo
High School Diploma -
Menlo Atherton High School
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