Sarai Hernandez
Houston,TX
Summary
Experienced Sales and customer service professional demonstrating a knack for networking and fostering relationships that contribute to business growth. Seeking opportunities to grow professionally with a company that offers a high-quality service or product and moves into progressively more responsible management positions.
Eager to leverage adaptability and collaborative spirit to drive success and enhance business reputation.
Overview
7
7
years of professional experience
Work History
Sales Consultant
CarMax
Houston , TX
03.2023 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Created customized presentations for potential customers based on their requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
Service Consultant
CarMax
Houston , TX
03.2022 - 03.2023
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Prepared detailed reports on customer interactions for management review.
- Addressed customer concerns promptly to ensure satisfaction with products or services purchased.
- Performed administrative tasks such as filing documents and responding to emails, as required.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Preschool Teacher
Unity Child Developmental
Houston, TX
06.2018 - 02.2022
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged critical thinking skills through problem solving activities.
Education
High School Diploma -
Klein Forest High School
Houston, TXSkills
- Customer liaison
- Community Networking
- Team Collaboration
- Microsoft Office Suite
- Basic Analytic Skills
- Fluent in English/ Spanish
- Salesforce CRM Software
- Adaptability and Flexibility
- Phone reception
- Organization
- Phone etiquette
Timeline
Sales Consultant
CarMax
03.2023 - Current
Service Consultant
CarMax
03.2022 - 03.2023
Preschool Teacher
Unity Child Developmental
06.2018 - 02.2022
High School Diploma -
Klein Forest High School
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