Sarai Hermosillo
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Beverage Cart Assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server
OHSO Eatery + Distillery
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Beverage Cart Attendant
CBIGG At Moon Valley Country Club
11.2022 - Current
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Prepared hot coffee and tea according to customer requests.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
Head Bartender
Awarii Dunes Golf Club
08.2021 - 11.2022
- Head Bartender/Beverage Cart Attendant at a high end golf club ensuring that customers enjoy their golfing experience
- Perform duties such as taking orders, making and serving drinks, cleaning and resetting tables, replenishing supplies, solving customer inquiries and complaints
- Etc
- Create bar staff schedule
Electrical Team Member
Menards
05.2019 - 08.2021
- Perform duties such as answering the department phone, help with customer questions, and complaints
- Recommending supplies, tools, and project knowledge
- Stock, downstock, cleaning, tagging items, and occasionally cashiering.
Assistant Manager
Famous Footwear
03.2019 - 03.2020
- Stock shoes, tag clearance items, clean, and answer customer complaints
- Perform duties such as handling returns, mailing online orders, rearrange store floor displays, and creating staff schedule.
Education
No Degree - Accounting And Business Management
University of Nebraska At Kearney
Kearney, NE05.2022
High School Diploma -
Cozad High School
Cozad, Nebraska01.2018
Skills
- Communication Skills
- Microsoft Office
- Critical Thinking
- Conflict Resolution
- Leadership
- Organization
- Relationship Development
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Food Sales and Promotion
- Guest Relations Management
- Suggestive Selling
- Order Management
Languages
Spanish
English
Personal Information
Title: Head Bartender
References
- Jeff Perdew, PGA General Manager, Awarii Dunes Golf Club, Jeff@awariidunes.com, 3087431111
- Lucas Pistulka, Assistant Golf Professional, Awarii Dunes Golf Club, lucas.pistulka@gmail.com, 3089990955
- Valeria Estrada, Famous Footwear Manager, 4026013900
Timeline
Server
OHSO Eatery + Distillery
03.2023 - Current
Beverage Cart Attendant
CBIGG At Moon Valley Country Club
11.2022 - Current
Head Bartender
Awarii Dunes Golf Club
08.2021 - 11.2022
Electrical Team Member
Menards
05.2019 - 08.2021
Assistant Manager
Famous Footwear
03.2019 - 03.2020
No Degree - Accounting And Business Management
University of Nebraska At Kearney
High School Diploma -
Cozad High School
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