Sarai Salinas
Edgewater,CO
Summary
Motivated professional with extensive experience in customer service, sales, and support within fast-paced office environments. Recognized for adaptability and quick learning of new systems and responsibilities. Proven ability to maintain a friendly demeanor while effectively addressing client needs and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hyatt Hotels Corp
Denver, Colorado
11.2025 - 07.2026
- Greeted and checked in guests upon arrival at the hotel.
- Assisted guests with inquiries and provided information about hotel services.
- Handled guest complaints and resolved issues promptly and professionally.
- Provided excellent customer service while upholding company policies.
- Processed payments and maintained accurate cash register transactions.
- Responded to incoming phone calls at the front desk., responded to inquiries, and took messages.
- Handled telephone calls to provide assistance and information. and greeted visitors to assist, answer questions and direct.
- Provided concierge services, including recommendations for local attractions and dining options.
- Maintained front desk area cleanliness and organized promotional materials for guests.
Appointment Setter
Homesafe
Littleton, Colorado
01.2025 - 11.2025
- Engaged potential customers through outbound calls, promoting services to drive interest.
- Recorded conversations and customer feedback accurately in database for future reference.
- Adapted communication style to meet diverse customer needs during calls.
- Participated in team meetings to discuss performance, challenges, and operational improvements.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Handled 320 customer calls daily, ensuring effective communication and timely follow-up.
- Adhered to company policies and procedures for handling outbound calls.
- Performed data entry into computer system to document all call activity accurately.
Receptionist
Youngs Automotive
Englewood, Colorado
03.2022 - 12.2024
- Managed incoming calls and scheduled appointments efficiently.
- Assisted clients with inquiries about automotive services and pricing.
- Processed customer payments and maintained accurate transaction records.
- Collaborated with service technicians to ensure timely vehicle service updates.
- Handled correspondence and maintained office supplies inventory effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Store Manager
Sally Beauty Holdings Inc.
Wheat Ridge, Colorado
01.2021 - 02.2022
- Conducted regular performance evaluations and provided constructive feedback.
- Coordinated promotional events to drive store traffic and sales growth.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
Team Lead
GUESS Factory
Lakewood, Colorado
01.2019 - 02.2020
- Supervised daily operations and workflow management for retail team.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Resolved customer inquiries and complaints with effective communication skills.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Processed customer transactions efficiently at point of sale.
- Handled returns and exchanges according to store policy.
Education
High School Diploma -
Prairie View High School
Henderson, CO05-2020
Skills
- Front desk operations
- customer service
- CRM software
- Microsoft Office Suite
- Google Workspace
- time management
- communication
- teamwork
- adaptability
- leadership
Timeline
Front Desk Agent
Hyatt Hotels Corp
11.2025 - 07.2026
Appointment Setter
Homesafe
01.2025 - 11.2025
Receptionist
Youngs Automotive
03.2022 - 12.2024
Store Manager
Sally Beauty Holdings Inc.
01.2021 - 02.2022
Team Lead
GUESS Factory
01.2019 - 02.2020
High School Diploma -
Prairie View High School