Sarai Williams
Bedford,OH
Summary
A well-presented, articulate and smart individual who is very keen on a career in the customer service. Seeking a challenging and rewarding position where I will not only be able to contribute to the improved efficiency and profitability of a company but will also be able upgrade my skills and experience.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Marriott Reservation Center
Solon, OH
09.2023 - Current
- Checked availability of rooms upon request from potential customers.
- Resolved customer complaints in a professional manner.
- Managed cancellations and changes in existing reservations.
- Answered guests' questions regarding local attractions and directions.
- Ensured accuracy of all customer information entered into the system.
- Assisted customers in making reservations over the phone and online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Warehouse Worker
Amazon
Solon, OH
01.2023 - Current
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Recognized defective material and reported issues to management.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Food Preparer
Panera Bread
Northfield, OH
10.2021 - 01.2023
- Labeled containers with dates indicating when items were stored in walk-in coolers or freezers.
- Stored cooked foods in designated containers at appropriate temperatures.
- Monitored stock levels of all food supplies on hand throughout shift.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Organized workstations with necessary ingredients and cooking equipment prior to meal periods.
Cashier
Giant Eagle
Bedford, OH
01.2021 - 10.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Great River Connections Academy
08.2023
Skills
- Critical Thinking
- Active Listening
- Customer Relations
- Creative Problem Solving
- Microsoft PowerPoint
Timeline
Customer Service Sales Representative
Marriott Reservation Center
09.2023 - Current
Warehouse Worker
Amazon
01.2023 - Current
Food Preparer
Panera Bread
10.2021 - 01.2023
Cashier
Giant Eagle
01.2021 - 10.2021
High School Diploma -
Great River Connections Academy
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