SARAI COLINDRES COREA
Miami,FL
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Dade County Federal Credit Union
Miami, FL
08.2023 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Provided guidance to members on how best to use products or services offered by the organization.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Presented and explained services and products to meet member needs.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Processed customer transactions accurately and efficiently.
Customer Service Representative
Xpression of Awareness
Miami, FL
2021 - 04.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered personalized written support via email with instructions regarding products.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
Operations Assistant
FIFO WIRELESS
Miami, Florida
2021 - 04.2024
- Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received (FIFO Wireless)
- Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Entered data using SAP and Quickbooks
- Generated, mailed and monitored invoices.
Crew Lead /Guest Services
AMC Tamiami
Miami, FL
07.2018 - 03.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Guest Services- providing efficient resolution to guest conflict
- Responsible for assigning crew tasks and monitor crew
Education
Bachelor of Economics - Economics
Florida International University
true12-2025
International Baccalaureate Diploma -
Coral Gables Senior High School
Skills
- Quickbooks
- SAP
- Microsoft word, PowerPoint, Excel, Google drive
- Customer Service Calls & Customer Support
- Accounts Receivables
- Recordkeeping
- Work Planning and Prioritization
- Shipping and Receiving
- Documentation and Reporting
- Episys
- Springboard
- Cisco
- Excel Spreadsheets
Timeline
Member Service Representative
Dade County Federal Credit Union
08.2023 - Current
Crew Lead /Guest Services
AMC Tamiami
07.2018 - 03.2021
Customer Service Representative
Xpression of Awareness
2021 - 04.2024
Operations Assistant
FIFO WIRELESS
2021 - 04.2024
Bachelor of Economics - Economics
Florida International University
International Baccalaureate Diploma -
Coral Gables Senior High School
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