Saraisa Guzman
Traverse City
Summary
Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interest of patients and team members. Highly motivated with a passion for patient care. Possessing excellent communication skills and a keen eye for detail, I am committed to providing exceptional service to patients and supporting the smooth operation of the phlebotomy department. With a strong knowledge of industry best practices and a commitment to ongoing professional development, I am well-equipped to contribute to the success of any organization in need of a dedicated and skilled phlebotomist.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Munson Medical Center
12.2023 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Addressed questions and concerns to educate patients on collection process and procedures.
Meal Service Attendant
Munson Medical Center
09.2022 - 12.2023
- Maintained clean and orderly work station.
- Answered patients' questions about menu items and helped make selections.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Maintained clean and professional appearance during work shift.
- Trained and coached newly hired team members in restocking items and delivering good service to patients.
Daycare Assistant
Grand Traverse Pavilion
08.2021 - 08.2022
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Hostess
Olive Garden
06.2019 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Surgical Tech
Northwestern Michigan College
Traverse City, MI05-2029
High School Diploma -
West Senior High School
Traverse City, MI05.2021
Skills
- Customer Service and Assistance
- Product and Service Knowledge
- Reading Comprehension
- Hospitality Management
- Blood collection
- Health and safety
- Patient preparation
- Specimen handling
- Interpretation skills
Accomplishments
- Learned Multiple Lesson about the Human Body
- Had CPR Certifications
Accomplishments
- Stop the Bleed Certifications
- 2 School of Nursing Classes at Traverse City Career Tech Center
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Phlebotomist
Munson Medical Center
12.2023 - Current
Meal Service Attendant
Munson Medical Center
09.2022 - 12.2023
Daycare Assistant
Grand Traverse Pavilion
08.2021 - 08.2022
Hostess
Olive Garden
06.2019 - 07.2021
High School Diploma -
West Senior High School
No Degree - Surgical Tech
Northwestern Michigan College
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