Saraith Parra
Houston,TX
Summary
Detail-oriented Member Service Representative with proven skills in CRM software and conflict resolution. Committed to enhancing customer satisfaction through effective problem-solving and prompt communication. With many years in fast-paced customer service and call center environments, is able to remain personable and professional under pressure.
Overview
1
1
Language
5
5
years of professional experience
Work History
Member Service Representative
LIBERTY Dental Plan
Tustin, California
03.2023 - Current
- Assisted members with benefit inquiries and verified eligibility to ensure accurate information delivery.
- Resolved customer conflicts and challenging situations by maintaining composure and utilizing internal resources to formulate effective solutions.
- Addressed member emails seeking assistance in a timely manner to enhance member satisfaction.
- Processed member claims and kept database records accurately.
- Used CRM software to track interactions and manage member profiles.
- Attended training sessions to improve skills and knowledge to enhance product knowledge and customer service skills.
Personal Shopper
Walmart
Spring, Texas
03.2022 - 03.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Maintained a clean and organized shopping environment for customer satisfaction.
- Collaborated with store teams to maintain inventory levels and product availability.
- Trained new team members on store procedures and customer service standards.
Education
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX06-2020
Skills
- Claims processing
- Benefit verification
- CRM software
- Database management
- Call center experience
- Customer service
- Conflict resolution
- Complaint tracking
Languages
Spanish
Native/ Bilingual
Timeline
Member Service Representative
LIBERTY Dental Plan
03.2023 - Current
Personal Shopper
Walmart
03.2022 - 03.2023
High School Diploma -
The Woodlands College Park High School