Saran Kaba
Long Island City,NY
Summary
Quality-oriented professional with 30 years of experience and a proven knowledge of hotel management, guest satisfaction, and team building. Aiming to leverage my skills to successfully fill the Director of Housekeeping role at your company.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Room Inspector
Westin Grand Central
01.2019 - Current
- Company Overview: 4-Star property / 800 rooms
- Manage team (65 morning shift/20 evening shift members) to include appropriate cleaning of all guest rooms and public areas
- Coordinate service operations, including driving business development plans and managing client relations
- Keep proper records of room turnover to make sure that the product is ready for guests
- Collaborate cross-functionally with departments including food & beverage, engineering, rooms operations, security, and front desk to ensure smooth day- to- day operation
- Keep a chronological log of guest issues, corrective actions taken with team members, and scheduling time stamps to secure compliance to NYC union regulation
- Purchase, order and control of housekeeping inventory at optimal levels
- Maintain all activities within the budget
- 4-Star property / 800 rooms
Hospitality Support Specialist
Westin Grand Central
08.2012 - 01.2019
- Thoroughly inspected and maintained furniture and equipment to uphold the hotel's ambitious standards of quality and presentation
- Adhered meticulously to stringent hygiene and cleanliness protocols, consistently meeting, and exceeding the hotel's standards for guest satisfaction and comfort
- Train how to use cleaning chemicals heavy equipment according to OSHA law (Occupational Safety and Health Communication Standard)
- Similar work as the Loews & the Plaza hotel combines
Room Attendant
Loews Regency Hotel New York
09.2005 - 01.2011
- Company Overview: 5-Star property / 379 rooms
- Clean guests’ room both check out and occupied, make bed, clean bathrooms
- Put clean linens, towels, and replenish amenities
- Dust, vacuum, mop floors and wooded areas, keep guest information private, report lost and found to security
- 5-Star property / 379 rooms
Room Attendant
Plaza Hotel New York
06.1994 - 04.2005
- Company Overview: 5-Star, 5-Diamond landmark luxury property / 5000 rooms
- Warmly welcomed arriving guests, ensuring their initial experience was pleasant and comfortable
- Maintained cleanliness, neatness, and organization of guest room areas to uphold the luxury standards
- Executed various housekeeping duties: vacuuming, dusting, and polishing to ensure immaculate presentation and cleanliness
- Attended crucial housekeeping functions such as maintaining woodwork and other surfaces to uphold the pristine condition of guest accommodations
- Demonstrated mobility and dexterity in tasks such as bed-making, ensuring diligence and guest comfort
- 5-Star, 5-Diamond landmark luxury property / 5000 rooms
Education
BACHELOR - HOSPITALITY MANAGEMENT
CITY TECH, CUNY
BROOKLYN12.2020
ASSOCIATE IN APPLIED SCIENCE - HOSPITALITY MANAGEMENT
CITY TECH, CUNY
BROOKLYN12.2019
Skills
- Team Leadership Skills
- Confident Public Speaking
- Effective Communication
- Efficiency Improvement
- Guest Satisfaction Enhancement
- Creative Problem-Solving
- Informed Decision-Making
- Team Empowerment
- Effective Supervision
- Experienced with Microsoft Office Suite
- Experienced with Hotel Management Software
Certification
- Certified Supervisor Builder Skills
- Leadership Skill - Hotel Manager
- Front Office Agent, 01/01/16
Volunteer Experience
- New York City Harvest Bid, New York, NY
- 99 Million Reason Food Pantry, New York, NY
Awards
James Beard Foundation Patrick Clark Memorial Scholarship Award, 11/01/21
Accomplishments
Exceeded over 95% in all areas · Increased associates' morale and resolved labor relations issues.
Communication Skills. hospitality industry. Selecting a hotel manager with great communication skills ensures good relations with customers and staff.
Effective communication helps to generate a sense of belonging among staff and creates an atmosphere in which customers can give honest feedback and feel comfortable returning for future visits.
Languages
English
Full Professional
Timeline
Room Inspector
Westin Grand Central
01.2019 - Current
Hospitality Support Specialist
Westin Grand Central
08.2012 - 01.2019
Room Attendant
Loews Regency Hotel New York
09.2005 - 01.2011
Room Attendant
Plaza Hotel New York
06.1994 - 04.2005
BACHELOR - HOSPITALITY MANAGEMENT
CITY TECH, CUNY
ASSOCIATE IN APPLIED SCIENCE - HOSPITALITY MANAGEMENT
CITY TECH, CUNY