Saranda Gjidodaj
Stamford,CT
Summary
Dedicated sales associate with proven skills in customer service and teamwork. Committed to enhancing customer relationships and optimizing store presentation for improved shopping experiences.
Proactive sales associate with strong expertise in customer service and problem-solving. Known for effectively managing inventory and collaborating with team members to implement successful merchandising strategies, driving customer satisfaction and repeat business.
Results-driven sales associate with a focus on enhancing customer experiences through effective communication and time management. Skilled in building rapport and providing tailored product recommendations to meet customer needs.
Dynamic host and sales associate with a strong commitment to customer satisfaction, effective communication, and multitasking. Proven ability to manage high-pressure situations while enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
Host
Amore Cucina and Bar
Stamford, CT
02.2026 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Provided exceptional customer service by greeting guests promptly and courteously.
- Coordinated with kitchen staff to communicate guest needs and ensure timely service.
- Monitored wait times and communicated effectively with guests regarding seating availability.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Associate and Cashier
Viva Fresh Store
Gjakove,Kosovo
05.2020 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels through stock organization and regular audits for optimal product availability.
- Collaborated with team members to implement merchandising strategies that improved store presentation.
- Trained new staff on customer service protocols and sales techniques for consistent service quality.
- Provided feedback on customer preferences to management for informed inventory decisions and product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
University Fehmi Agani
School of Luigj Gurakuqi
Gjakove,Kosovo
03.2021 - 05.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Working with kids and helping them to learn more in class.
Education
Some General Education Courses - 03072424
Norwalk Community College
Norwalk, Connecticut, CT07-2025
No Degree -
University Fehmi Agani
Gjakove,Kosovo10-2021
High School Diploma -
Gjimnazi Hajdar Dushi
Gjakove, Kosovo05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Professional Working
Albanian
Full Professional
Timeline
Host
Amore Cucina and Bar
02.2026 - Current
University Fehmi Agani
School of Luigj Gurakuqi
03.2021 - 05.2021
Sales Associate and Cashier
Viva Fresh Store
05.2020 - 09.2024
Some General Education Courses - 03072424
Norwalk Community College
No Degree -
University Fehmi Agani
High School Diploma -
Gjimnazi Hajdar Dushi