Artist, Music Lover, Nature Enthusiast, Mother
Sara Rose Lawver
Health Care Professional And Customer Service Expert Aspiring To Work In The Cannabis Industry
Drexel Hill,PA
Summary
Healthcare professional with over ten years of customer service experience looking to switch from the pharmacy to the dispensary. A holistic health advocate looking to sell less pills and more plants by obtaining a position as a ‘bud tender’. Eager to help educate patients about the benefits of cannabis and alleviate any concerns they may have about the stigmatized plant. A thorough knowledge of the different plant types and a full understanding of consumer tolerance will help me make recommendations that satisfy the customer and possibly replace medications that are addictive or even harmful to our organs. I have supported the decriminalization and medical research of marijuana for so long, that I feel my passion for this will make me an ideal cannabis sales consultant. With over 10 years of customers service experience I am eager to apply my people skills to cultivate positive, long-term relationships with customers and patients as a Budtender.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Pharmacy Technician
CVS Pharmacy
Brookhaven, PA
04.2022 - 08.2022
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles to include current medications and insurance details..
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Resolved third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
Waitress
Springfield Diner
Springfield, PA
09.2016 - 01.2022
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items enabling customers to make decisions about their meal
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Medical Assistant
ChesPenn Health Services
Chester, PA
03.2014 - 06.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, schedule appointments, answer questions, and direct calls to staff.
- Obtained and documented patient vitals, medical/ Information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Technician Extern
Main Line Surgery Center
Bala Cynwyd, PA
09.2011 - 10.2011
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Collect blood samples and administered medications with focus on accuracy and adherence to aseptic techniques.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Prepared and inspected medical equipment and instruments
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
Hookah Server
Omars Hookah Cafe
Bryn Mawr, PA
06.2010 - 06.2011
- Hookah Preparation and cleaning
- Food service/ wait tables
- Hookah Sales
- Cash Register
- Recommend tobacco flavors
Education
Pharmacy Technology
Ashworth College
On-Line 08.2021 - Current
Certified Medical Technician - Medical Assisting
Pennsylvania Institute of Technology
Media, PA 02.2011 - 10.2011
PA Pre Licensing Life & Health Insurance Sales
Able Inc.
On-Line 01.2010 - 02.2010
Early Childhood Education
Folcroft Technical School
Folcroft 09.2004 - 06.2006
High School Diploma -
Ridley High Scool
Folsom, PA 09.2002 - 06.2006
Skills
Confidentiality and HIPAA
Pharmaceutical sales and services
Drug inventory management
Manual and automated medication dispensing
Processing payments
Medicare and Medicaid process
Pharmacy and customer records management
Teamwork and collaboration
Typing medication labels
Interpreting Prescriptions
Updating medication histories
Outstanding interpersonal abilities
Cash register operation
Organization
Problem-Solving
Suggestive Sales
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Attention to Detail
Data Entry
Stocking and replenishing
Hospitality service expertise
Item promotion
Adaptable
Consultative Sales
Inventory Specialist
Sanitation
Aseptic Technique
Time Management
Interests
Timeline
Pharmacy Technician
CVS Pharmacy
04.2022 - 08.2022
Pharmacy Technology
Ashworth College
08.2021 - Current
Waitress
Springfield Diner
09.2016 - 01.2022
Medical Assistant
ChesPenn Health Services
03.2014 - 06.2014
Medical Technician Extern
Main Line Surgery Center
09.2011 - 10.2011
Certified Medical Technician - Medical Assisting
Pennsylvania Institute of Technology
02.2011 - 10.2011
Hookah Server
Omars Hookah Cafe
06.2010 - 06.2011
Early Childhood Education
Folcroft Technical School
09.2004 - 06.2006
High School Diploma -
Ridley High Scool
09.2002 - 06.2006
PA Pre Licensing Life & Health Insurance Sales
Able Inc.
01.2010 - 02.2010