Sarath Garimella
Sr. Business Applications Manager
San Diego,CA
Summary
I'm a Senior Salesforce Developer who is a strong believer in providing solutions to various problem statements. I'm a strong team player and take pride in building solutions by collaborating with Team Members. I have the ability to work in a small team setting to larger teams. Configured SSO for Salesforce with Azure AD. Experience working with Sales Cloud, Service Cloud. Experience in migrating Microsoft Dynamics CRM to Salesforce as the only member of salesforce team. Played a keyrole in establishing a plan for salesforce go live. Experience in setting up Salesforce & Marketo sync integration. Experience in hiring process of salesforce developers and administrators. Experience working with Partners and Consultants in building solutions. Experience in migrating 15 non-salesforce applications with Salesforce Applications.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sr Business Applications Manager
Buffini & Company
08.2016 - Current
- One of the early birds in adopting Salesforce CPQ and Billing solutions in salesforce
- Experience in Installation and Configuring Salesforce CPQ to meet business needs
- Experience in Installation and Configuring Salesforce Billing Solution to meet various Invoicing needs
- Experience with Price Rules, Taxing , Building Quote Bundles, Custom Actions to leverage the true power of salesforce CPQ
- Experience building One Time and Subscription billing model
- Worked with auth.net as our Payment Gateway to authorise transactions
- Hands on experience of complete order lifecycle using salesforce cpq and billing systems
- Built custom logic which works alongside OOB salesforce cpq and billing solutions
- Started working on SalesforceB2C
- Built custom processes which would replicate a typical cpq order foronline sales
- Built Commissions Engine which generates commissions for sales, client care and other stakeholders after closing a sale
- Built a Fulfilment System which would send shipments details to a third party vendor who handles fulfilment
- Built a Referral Reward System which would funnel new leads into our system
- Built various Web Services to integrate salesforce data with our external systems
- Built Event Registration System which has the ability to seat guests at our events
- Experience in setting up Omni Channel ( Formerly Live Agent) from scratch and configuring live agent in non salesforce platforms so that customers can interact with users.
Sr Salesforce Technical Consultant
Viasat
10.2015 - 07.2016
- Worked on Sales Console project to enable DIrect Sales for Customer Care Agents
- Implemented the Instrumentation Framework to log various activities ofcustomer behaviour
- Button Clicks,
- Page Visits and Error Messags are few logging functions
- Based on results from Instrumentation framework, recommendations were given to developmental teams to improve customer engagement
- Worked on REST api calls to obtain back office data
- Played a keyrole in improving portal dashboard's performance by 30% by utilising asynchronous calls
- Worked on continuation framework using Asynchronous API calls
- Created many Utility Methods which would help in code reuse
- Built a framework which encourages developers to use Custom Settings
- Worked on lens and dashboards using Salesforce WAVE
- Worked on workflow rules, process builders and flows.
Salesforce Developer
IGATE Technologies
04.2015 - 07.2015
- Acted as initial point of contact with internal salesforce users for user request, issue resolutionand training
- Worked closely with the Business team to assess the defined Business Requirements and build the Salesforce
- Knowledge based on the defined requirements
- Developed Apex Classes, Visualforce Pages and Apex Triggersfor various functional needs in the application
- Migrated data from external sources.
Salesforce Developer / Admin
Tata Consultancy Services
07.2011 - 06.2013
- Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation
- Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response
- Implemented pick lists, dependent pick lists, lookups, junction objects, and master detail relationships.
Education
Masters - Management Information Systems
08.2013 - 12.2015
Bachelors - Information and Communication Technology
07.2006 - 05.2010
Skills
APEX Programming
Timeline
Sr Business Applications Manager - Buffini & Company
08.2016 - Current
Sr Salesforce Technical Consultant - Viasat
10.2015 - 07.2016
Salesforce Developer - IGATE Technologies
04.2015 - 07.2015
Oklahoma State University - Masters, Management Information Systems
08.2013 - 12.2015
Salesforce Developer / Admin - Tata Consultancy Services
07.2011 - 06.2013
SASTRA University - Bachelors, Information and Communication
Technology
07.2006 - 05.2010
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