Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Sara Victoria Rojas La Rizza

Dallas,Tx

Overview

6
6
years of professional experience

Work History

Call Center Representative

Davies Group
03.2024 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Lead Line Operator

Samsung
05.2023 - 11.2023
  • Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
  • Increased production efficiency by implementing streamlined processes and optimizing machine settings.
  • Collaborated with team members to troubleshoot technical issues, resulting in reduced machine downtime.
  • Coordinated with other departments to ensure seamless integration of new products into the existing production line, minimizing disruptions and maximizing efficiency.
  • Set a positive example for other line operators by maintaining a strong work ethic, punctuality, and commitment to continuous improvement.
  • Enhanced product quality through rigorous quality control checks and adherence to company standards.
  • Mentored new employees, providing guidance on job responsibilities and company policies, ensuring a smooth onboarding process.
  • Contributed to a safer work environment by enforcing safety protocols and leading safety training sessions for staff members.

Lead Generation

Tricolor Auto
11.2023 - 02.2024
  • Call center work, make calls to customers to encourage them to buy vehicles
  • Provide inventory information and answer questions to customers
  • Advice to buy vehicles
  • Computer management in different programs.

Front Desk Agent

Melia Hotel
02.2023 - 05.2023
  • Provide a unique and unforgettable experience to guests from all over the world
  • Collect documentation and information from clients to check in and out of the hotel
  • Solve problems that the rooms have for a good stay
  • Handled cash and credit card transactions accurately.

Cashier/Barista

Café Cubano
06.2022 - 02.2023
  • Handled cash and credit card transactions accurately
  • Assisted customers with questions about menu items and specials
  • Assisted with inventory management and restocking supplies as needed
  • Prepared orders for customers and ensured accuracy before packaging.

Retail sales

Icon Park
03.2022 - 01.2023
  • Took customers’ orders and processed their payments
  • Kept track of inventory via a database system
  • Solved customer service issues concerning gifts.

Server

Private Events
07.2021 - 03.2022
  • Greeted customers promptly and assessed their initial requests
  • Demonstrated strong knowledge of menu offerings and specials to provide recommendations to customers
  • Took orders and accurately entered them into a web-based system
  • Delivered outstanding customer service in fast-paced, high-pressure environments.

Fulfillment Center Warehouse Associate

Amazon
06.2020 - 12.2021
  • Viewed prompts on screens and followed directions for some tasks
  • Got customer orders ready and packed them up
  • Troubleshot problems with the web-based system and orders
  • Ensured product met quality requirements.

Sales associate

Photo exclusive
07.2018 - 08.2019
  • Communicate with clients to understand and meet their needs and wishes regarding photo sales
  • Make craft designs regarding customers' needs and wishes.

Education

High School Diploma -

Unidad Educativa Colegio fatima
Venezuela
07.2016

Skills

  • Spanish fluency
  • Customer service
  • Creative skills
  • Graphic design

References

Available upon request

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Davies Group
03.2024 - 09.2024

Lead Generation

Tricolor Auto
11.2023 - 02.2024

Lead Line Operator

Samsung
05.2023 - 11.2023

Front Desk Agent

Melia Hotel
02.2023 - 05.2023

Cashier/Barista

Café Cubano
06.2022 - 02.2023

Retail sales

Icon Park
03.2022 - 01.2023

Server

Private Events
07.2021 - 03.2022

Fulfillment Center Warehouse Associate

Amazon
06.2020 - 12.2021

Sales associate

Photo exclusive
07.2018 - 08.2019

High School Diploma -

Unidad Educativa Colegio fatima

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Sara Victoria Rojas La Rizza