Sara Volsted
Louisville,KY
Summary
Dynamic leader with extensive experience in retail management, notably with Michaels Craft Store, adept at fostering customer loyalty and enhancing team performance. Expert in planogram implementation and problem-solving, demonstrating exceptional time management and customer service skills. Proven track record in reducing customer complaints and driving operational efficiency. Over 25 years in retail experience, most of that time in management roles.
Professional with experience in customer service leadership, prepared for this role.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Michaels Craft Store
03.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Completes all updated planograms for store
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Merchandising -Master Territory Rep
Driveline Retail Services
01.2024 - Current
- Completed tasks for 5 locations at one time
- Assisted in training new reps
- Traveled to other districts to complete projects
- Completed bigger projects with Ulta, Target
- Traveled to Indiana, Mt Washington, Sheperdsville, Taylorsville, Crestwood and any other areas or districts to complete projects for DM that needed to meet deadlines
- Assist the DM on catching up stores that are behind or closing in on deadlines to get caught up
- Currently have 3 locations that I maintain aside from added projects requested by DM to complete
Store Manager
Dollar General
01.2022 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed store planograms and seasonal resets per MAG
- Assisted with hiring, training and mentoring new staff members.
- Attended weekly district conference calls
- Maintained emails and deadlines per store
Assistant Store Manager
Circle K Convenience Store
02.2018 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained emails and conference calls for SM
- Acting Store Manager on multiple occasions for months at a time till a replacement was hired.
Education
Associates Degree - Business Management
Sullivan University
Louisville04-2001
Skills
- Customer service
- Planogram expert
- Problem Solving
- Time Management
- Team Management
- Detail Oriented
- Customer relations
- Customer focused
Timeline
Customer Service Manager
Michaels Craft Store
03.2024 - Current
Merchandising -Master Territory Rep
Driveline Retail Services
01.2024 - Current
Store Manager
Dollar General
01.2022 - 01.2024
Assistant Store Manager
Circle K Convenience Store
02.2018 - 01.2022
Associates Degree - Business Management
Sullivan University
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