Summary
Overview
Work History
Skills
Websites
Education Certification
Data Analysis Experience
Timeline
Generic

Saray Ruiz

Oaklawn,IL

Summary

Data Analytics graduate with a strong foundation in statistical analysis, data visualization, adept at utilizing programming languages and tools such as Python, SQL, Tableau, and Excel to manipulate and analyze data. 6+ years of experience in customer service skilled in providing clear and concise information, both verbally and in writing. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Export Coordinator

Epost Global Shipping
Itasca, IL
10.2023 - Current
  • Demonstrated ability to work independently and troubleshoot
  • Investigated and resolved issues, determining root causes
  • Escalated service failures internally until resolution
  • Tracked and traced all international and domestic shipments
  • Monitored shipments in route, escalating irregularities
  • Interacted with regional peers and provided instruction to internal departments on shipment preparation, documentation, and packaging
  • Design, create and maintain reporting and data visualization dashboards in tools such as Tableau or Power BI.

Customer Service

Allpoints foodservice parts and supplies
MT Prospect, IL
05.2018 - 11.2022
  • Worked with 25 associates tasked with achieving sales goals, improving conversion rates, and increasing units per transaction
  • Established relationships and maintained strong relationships with clients and external vendors to drive sales growth
  • Utilized Salesforce to track customer interactions, input activities, and schedule follow-ups
  • Engaged with over 20 clients and built rapport with external vendors
  • Consistently inputted customer interactions and tracked progress in Salesforce to ensure effective follow-up
  • Successfully boosted sales performance, exceeding our goals for conversion and units per transaction
  • By prioritizing customer needs and delivering exceptional service, fostered long-term loyalty and satisfaction among clients.

Call Center Representative

Dyson
Schaumburg, IL
11.2018 - 01.2018
  • Primary task was to answer any questions asked by customers and provide them with assistance
  • Utilized product knowledge to troubleshoot and resolve minor product issues
  • Actively listened to customers' inquiries and concerns, showing empathy and patience throughout the conversation
  • Used knowledge of the company's products and services to provide accurate and helpful information to customers.

Skills

  • Data Collection
  • Data Cleaning
  • Data Analysis
  • Data Validation
  • Data Ethics
  • Metadata
  • Supply Chain Optimization
  • Technical Analysis
  • Database Maintenance
  • Google Analytics

Education Certification

Merit America, Google Data Analytics Certificate, 08/2023, Cultivated skills in the collection, transformation, organization, and visualization of data to draw conclusions, make predictions, and drive informed decision-making. Completed hands-on work and capstone project by asking questions as well as preparing, processing, analyzing, visualizing, and acting on real-world data scenarios.

Data Analysis Experience

  • SQL Data Exploration Project 06/2023, Cleaned and analyzed a dataset on daily times as a dog walker statistics/other in Microsoft SQL Server/other, creating views with data subsets to analyze specific variables [insert growth/change over time, etc.]. Imported views to Microsoft Excel/Google Sheets to clean and format data for use in visualizations. Created various visuals in Tableau, including bar charts, line graphs, and a map chart/other visuals, to display data conclusions, then compiled them into an interactive dashboard.
  • Data Analytics Capstone Project [HYPERLINK PROJECT], Google Data Analytics Professional Certificate, Virtual, 06/2023, Imported x Excel datasheets with millions of entries into R, then used tidyr package to clean datasets and prepare for analysis. Joined all of the datasets together, created data subsets, and converted each attribute to the proper data type before performing analysis to find differences between members and casual customers [insert your variables]. Developed visuals using the ggplot2 package, including scatterplots/other, to display analysis results and provide meaningful conclusions and recommendations for stakeholders to review.

Timeline

Export Coordinator

Epost Global Shipping
10.2023 - Current

Call Center Representative

Dyson
11.2018 - 01.2018

Customer Service

Allpoints foodservice parts and supplies
05.2018 - 11.2022
Saray Ruiz