Sarena Mestas, LPC
Salem,OR
Summary
Clinical Operations Manager with extensive knowledge of healthplan administration and behavioral health philosophy. Familiar with quality oversight systems and people-managing. Talented at maintaining and developing effective relationships with staff, providers, and stakeholders. Excellent supervisory skills and performance working under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Clinical Operations Manager
CareOregon
09.2021 - Current
- Quality of care evaluations for behavioral health providers
- Up skilling providers to clinical best practices and Medicaid regulations
- People-managing expanding team with multi-disciplinary roles
- Using guiding principles from EDI lens, developed and sponsored training content
- Reviewed operational policies and recommended solutions and change to medical director.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Behavioral Health Quality Administrator
Care Oregon
09.2019 - 08.2021
- Providing technical assistance to network Providers regarding OARs, CPT billing codes, and documentation
- Creating and leading trainings designed for network support regarding state documentation requirements
- Providing routine and FWA focused clinical documentation reviews for variety of participating and non-participating providers
- Participation with EDI Committee, the focus of which is to identify organizational gaps and implement anti-racist practices.
- Managed and archived quality documentation and participated in internal and external quality audits.
Program Director, Clinical Supervisor
Lifeworks Northwest
03.2017 - 09.2019
- Supervised program staff, managing and evaluating performance provide high-quality services to clients
- Monitored program performance to identify areas for improvement.
- Oversaw variety of programs, including outpatient SPMI services, ICM services, and residential supported housing facilities
- Developing equitable hiring practices protocols
- Monitored, analyzed, and corrected staff performance and worked to raise standards of practice.
- Providing clinical consultation and case conceptualization for staff
- Facilitating team meetings and monthly internal documentation audits
- Creating strategies to reduce no-show rates and improve access to services
- Engaging in supervision training groups to develop ongoing leadership skills
- Intensive crisis management and coordination with acute care centers
- Review and create budget reports
- Assessed clients, determined needs and managed care.
- Developed improvement plans to solve problems and improve lagging areas.
Program Clinician
Cascadia Health
12.2013 - 03.2016
- Established appropriate course of treatment and implemented interventions.
- Provided clients with detailed information about symptoms, causes and treatment expectations.
- Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for residential treatment services
- Identified residential staff clinical training needs and devised training programs to close gaps.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
Master of Arts - Counseling Psychology
Pacific University School of Professional Psychology
Hillsboro, OR08.2013
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO08.2010
Skills
- Quality Assurance Process Optimization
- Clinical Instruction
- Strategic Planning
- Clinical Quality Improvement
- Clinical Staff Management
Certification
- Prosci Change Management Certification
- Licensed Professional Counselor
Timeline
Behavioral Health Clinical Operations Manager
CareOregon
09.2021 - Current
Behavioral Health Quality Administrator
Care Oregon
09.2019 - 08.2021
Program Director, Clinical Supervisor
Lifeworks Northwest
03.2017 - 09.2019
Program Clinician
Cascadia Health
12.2013 - 03.2016
Master of Arts - Counseling Psychology
Pacific University School of Professional Psychology
Bachelor of Arts - Psychology
University of Northern Colorado
Similar Profiles
Jenni Peters, MBA, CCPJenni Peters, MBA, CCP
Compensation Manager at CareOregonCompensation Manager at CareOregon
Armand AlijaArmand Alija
Planning and Operations Specialist at CareOregonPlanning and Operations Specialist at CareOregon
Michele KingMichele King
Recruiting Coordinator at CareOregonRecruiting Coordinator at CareOregon
William FreemanWilliam Freeman
Line Cook Shift Lead at Rockfish Seafood GrillLine Cook Shift Lead at Rockfish Seafood Grill
Alexander RuizAlexander Ruiz
Foreman at Cartello ConstructionForeman at Cartello Construction