Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Sarena Williams

Forest Hills

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Glosslab
12.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

West Side Tennis Club
11.2019 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Skills

  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Teamwork and collaboration
  • Decision-making

Certification

  • First Aid/CPR Certified
  • Bloodborne Pathogens

Timeline

Customer Service Representative

Glosslab
12.2022 - 04.2024

Receptionist

West Side Tennis Club
11.2019 - 09.2022

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Sarena Williams