Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarena Emmons

Greendale,United States

Summary

Working in fast paced environments and being able to engage with people all day is extremely enjoyable for me, as well as meeting new people and tending to them. I truly believe I excel in serving because of my ability to easily connect with customers and my strong memorization skills. Enthusiastic and reliable I take pride in providing excellent customer service and creating memorable dining experiences for customers daily. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I stay focused and always keep a positive attitude throughout every shift.

Overview

2
2
years of professional experience

Work History

Server

Olive Garden Restaurant
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Barista

Broad Street Coffee
04.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Greendale High School
Greendale, WI
06-2024

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Allergy awareness
  • Team member support
  • Time management abilities
  • Service prioritization
  • High-volume dining
  • Effective customer upselling
  • Dining crew workflow optimization
  • Menu item recommendation
  • Food handling
  • Hospitality best practices

Timeline

Server

Olive Garden Restaurant
02.2024 - Current

Barista

Broad Street Coffee
04.2023 - 02.2024

High School Diploma -

Greendale High School
Sarena Emmons