Sarenity Walters
Houma,LA
Summary
Dedicated customer service representative with proven skills in complaint resolution, appointment scheduling, and customer feedback analysis. Committed to enhancing customer satisfaction and driving process improvements.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
Houma, AL
04.2026 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
Patient Access Representative
Terrebonne General Medical center
Houma, AL
01.2026 - 03.2026
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted patients in completing admission forms and documents accurately.
- Scheduled appointments using the medical center's electronic health record system.
- Answered incoming calls and addressed patient inquiries professionally.
- Answered phones promptly in a professional manner.
- Provided support to the front desk team during peak operational hours.
Customer Service Representative
Target
Houma, AL
10.2025 - 12.2025
- Resolved customer complaints and provided effective solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and store navigation.
- Educated customers on promotions and loyalty programs.
Education
Terrebonne High School
Houma, LASkills
- Electronic health records
- Customer feedback analysis
- Appointment scheduling
- Complaint resolution
- Data entry accuracy
- Problem solving
- Team collaboration
- Documentation
- POS systems expert
Timeline
Customer Service Representative
Walmart
04.2026 - Current
Patient Access Representative
Terrebonne General Medical center
01.2026 - 03.2026
Customer Service Representative
Target
10.2025 - 12.2025
Terrebonne High School