Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarhara Gibson

Dallas,TX

Summary

Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Health Advocate

Alight Solutions
06.2021 - Current
  • Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
  • Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
  • Resolved problems related to benefits, eligibility and claims.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Transported or accompanied clients to scheduled health appointments or referral sites.

CSR

PFSweb
02.2020 - 04.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Customer Service Representative

Etech
04.2016 - 02.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

Franklin D. Roosevelt
Dallas, TX
06.2014

Skills

  • Suggestive Selling
  • HIPAA Guidelines
  • Develop Programs
  • Expense Reports
  • Account Management
  • CRM Software
  • 10-Key
  • Customer Relations
  • Order Fulfillment
  • Spreadsheets
  • Typing Proficiency
  • Technical Support

Timeline

Health Advocate

Alight Solutions
06.2021 - Current

CSR

PFSweb
02.2020 - 04.2021

Customer Service Representative

Etech
04.2016 - 02.2020

High School Diploma -

Franklin D. Roosevelt
Sarhara Gibson