SARI MCPHILLIPS
Henderson,NV
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Claim Service Representative
Brewer
Henderson, Nevada
02.2026 - Current
- Verified customer eligibility and documentation accuracy.
- Reviewed documentation for accuracy and compliance with policy guidelines.
- Maintained detailed records of all client interactions and claim activities.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Drafted correspondence to customers regarding claim status, decisions, and payments.
- Trained new staff on company procedures and claims processing techniques.
- Collaborated with other departments to ensure quality service delivery.
- Participated in team meetings to discuss workflow improvements and best practices.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
CUSTOMER SUPPORT & CASHIER LEAD
BURLINGTON
07.2025 - 12.2025
- Lead a team of customer service representatives to enhance the overall customer experience through effective training and mentorship. Monitored cash handling procedures, enhancing accuracy and reducing discrepancies. Developed and maintained strong relationships with customers, addressing their needs and resolving issues to enhance loyalty and satisfaction. Managed daily cash register operations, ensuring compliance with company policies and safeguarding against discrepancies. Facilitated conflict resolution with customers, utilizing active listening and problem-solving techniques to maintain a positive store environment. Maintained clean, organized work environment aligned with brand standards to create welcoming atmosphere for customers. Promoted a culture of teamwork and collaboration among staff, significantly improving morale and job satisfaction. Evaluated staff performance through regular assessments, offering constructive feedback to foster professional growth. Collaborated with management to strategize on improving store operations and enhancing the overall customer experience.
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Trained new cashiers on register operations and company policies.
- Managed cash handling procedures to maintain accuracy and security.
CUSTOMER SUPPORT TEAM LEAD
ADT SOLAR
08.2021 - 05.2024
- Managed daily workflow of customer inquiries & requests by effectively delegating tasks among team members, ensuring timely responses and resolution. Mentored junior staff on professional growth opportunities, fostering skill development and career advancement. Developed reports on team performance metrics for senior management review. Developed training materials and implemented shadowing methods for new employees, facilitating their integration into customer service processes and enhancing their confidence.
- Led customer support team to ensure high-quality service delivery.
- Trained new team members on customer engagement strategies and tools.
- Assisted in developing training materials for support processes and systems.
ASSISTANT STORE MANAGER
SALLY BEAUTY
04.2019 - 08.2021
- Conducted daily tasks to enhance consumer satisfaction and improve product presentation. Assisted customers in finding the appropriate products for their specific interests & needs resulting in more positive daily goal metrics and fewer returns. Guided team to improve performance and work ethic efficiency. Oversaw product management, inbound sales, daily deposits and reports, returns, exchanges, and de-escalation practices.
- Managed daily store operations and team performance in a retail environment.
- Trained and developed staff on customer service and product knowledge.
- Ensured inventory accuracy through regular stock checks and organization.
LEAD DISPATCH AGENT
LIBERTY LOCK & SECURITY
01.2018 - 04.2019
- Utilized computer systems for data entry, tracking, and managing drivers' information to ensure accurate and timely updates. Responded quickly to emergency situations involving drivers or vehicles. Efficiently handled all incoming calls from customers inquiring about service status. Assigned duties to drivers based on designated routes & driver location. Monitored GPS systems for live-time tracking of vehicles during transit. Assisted in training new staff members on dispatcher duties & responsibilities. Fostered positive relationships with drivers by advising on optimal route selection and traffic conditions, enhancing communication and trust. Coordinated team responses to unexpected delays in transit, ensuring effective communication and timely resolutions.
- Managed daily dispatch operations for security services and lock installations.
- Coordinated with technicians to ensure timely service delivery and customer satisfaction.
- Organized scheduling of appointments and service calls for efficient workflow.
PHARMACY TECHNICIAN
WALGREENS PHARMACY
10.2011 - 01.2016
- Verified patient, prescription, doctor, and insurance information; identified and resolved potential medication contradictions, ensuring compliance with safety and regulatory standards. Resolved insurance coverage concerns by communicating directly with insurers, patients, and prescribing doctors, ensuring timely access to medications. Processed prescriptions daily within our computer database and manually filled prescriptions. Provided customer service by executing exceptional consideration, listening proactively, addressing all patient and/or healthcare provider inquiries via phone and/or in person. Referred clinical questions directly to the pharmacist. Managed pharmacy inventory by checking stock levels, placing orders, and removing outdated pharmaceuticals. Implemented workflow improvements that enhanced efficiency for the team and improved patient service.
- Prepared and dispensed medications according to prescriptions and pharmacy protocols.
- Maintained accurate inventory levels and managed medication storage efficiently.
- Assisted customers with prescription inquiries and provided medication information.
Education
Marinello Institute of Beauty
01-2011
Skills
- Project Management
- Public Relations
- Creative Aspirations
- Organization
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Team collaboration
- Appointment scheduling
Certification
Pharmacy Technician Certification 2012, Caregiving Fundamentals & In-home Care Aide 2019
Timeline
Claim Service Representative
Brewer
02.2026 - Current
CUSTOMER SUPPORT & CASHIER LEAD
BURLINGTON
07.2025 - 12.2025
CUSTOMER SUPPORT TEAM LEAD
ADT SOLAR
08.2021 - 05.2024
ASSISTANT STORE MANAGER
SALLY BEAUTY
04.2019 - 08.2021
LEAD DISPATCH AGENT
LIBERTY LOCK & SECURITY
01.2018 - 04.2019
PHARMACY TECHNICIAN
WALGREENS PHARMACY
10.2011 - 01.2016
Marinello Institute of Beauty