Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarina Pendleton

East Bernstadt,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Temporary Supervisor

Senture LLC
09.2023 - 11.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.

Care Coordinator Trainer

Senture LLC
04.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Provided coaching and mentoring to employees.
  • Trained and mentored 20-30 new personnel hired to fulfill various roles.
  • Analyzed team performance and identified opportunities for additional training.

Care Coordinator Customer Service

Senture LLC
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative Tricare

Senture LLC
07.2017 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Store Manager

Tractor Supply Company
05.2013 - 06.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.

Education

Associate of Science - Criminal Justice

Massasoit Community College
Brockton, MA
06.2017

High School Diploma -

East Bridgewater Jr./Sr. High School
East Bridgewater, MA
06.2013

Skills

  • Teamwork and Collaboration
  • Training and Development
  • Teambuilding
  • Written Communication
  • Active Listening
  • Problem-Solving
  • Analytical and Critical Thinking
  • Attention to Detail

References

Professional-Sherry Paul (606) 521-3721 

Professional-Marion Southhall (859) 466-6622

Personal- Mariah Tye (606) 765-3753 

Timeline

Temporary Supervisor

Senture LLC
09.2023 - 11.2023

Care Coordinator Trainer

Senture LLC
04.2023 - Current

Care Coordinator Customer Service

Senture LLC
02.2022 - Current

Customer Service Representative Tricare

Senture LLC
07.2017 - 07.2019

Store Manager

Tractor Supply Company
05.2013 - 06.2017

Associate of Science - Criminal Justice

Massasoit Community College

High School Diploma -

East Bridgewater Jr./Sr. High School

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Sarina Pendleton