Sarinity Garmon
Murfreesboro,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
Murfreesboro, TN
12.2020 - 12.2023
- handle inbound service calls.
- understand and strive to meet or exceed metrics while providing excellent customer service
- drive customer satisfiction through voice , chat or email.
- multitask and navigate thriugh multiple systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Collections Agent
Franklin Collection Service Inc.
Tupelo, MS
12.2019 - 11.2020
Processed payments through various methods such as credit cards, online banking and cash transactions.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Performed administrative for assigned accounts, recorded address .
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Updated account status records and collection efforts.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN05-2018
Skills
- Data Collection
- Call Management
- Paperwork Processing
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Account Updating
- Microsoft Outlook
- Customer Service
- Call Center Operations
Timeline
Customer Service Representative
Sitel
12.2020 - 12.2023
Collections Agent
Franklin Collection Service Inc.
12.2019 - 11.2020
High School Diploma -
Oakland High School
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