Sarita Carrasco
Phoenix
Summary
Dynamic professional with extensive experience at Banner Health, excelling in insurance verification and patient registration. Proven ability to enhance patient financial processes while delivering exceptional customer service. Bilingual in Spanish, with strong analytical skills and proficiency in Microsoft Office, ensuring accurate data entry and effective cross-functional collaboration.
Overview
25
25
years of professional experience
Work History
Pre-Service Representative-remote
Banner Health
Phoenix
07.2020 - Current
- Communicate directly with patients and/or family members on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility and benefits. Experience in high volume of inbound and outbound calls
- Gathered necessary clinical information from the auth department when needed for insurance plan requirements.
- Verified insurance coverage, benefits, and created patient responsibility estimates.
- Collected patient co-pays/deductibles or any pending balances due.
- Maintains up to date knowledge of specific registration requirements for scheduled procedures for all areas, including but not limited to: Maternity, Audiology, Sleep studies, Surgery and Imaging.
Office Manager
District 66 Motorsports
Phoenix
05.2013 - 02.2017
- Performed Administrative tasks, organizing paperwork, faxing paperwork.
- Bookkeeping business finances.
- Posting online ads for vehicles and vehicle parts.
- Managed incoming/outgoing calls.
Patient Financial Service Senior Representative
Banner University Medical Center-Phoenix
Phoenix
10.2001 - 02.2017
- Obtained and verified insurance card(s) to ensure accurate determination of patient insurance eligibility.
- Communicated patient financial responsibilities and assisted in completing required forms for efficient processing.
- Collected patients' required copays, deductibles or any pending balances.
- Established and processed accounts for ER and Level One Trauma patient
- Registered patients and confirmed demographic data.
- Greeted patients, answered phones, took messages, returned calls, and provided information while documenting interactions accurately in the system.
- Maintains up to date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP registration, ED registration, and Maternity.
Education
High School Diploma -
Carl Hayden
Phoenix, AZ05-1995
Skills
- Insurance verification
- Patient registration
- Financial counseling
- Curae patient financing service
- Data entry accuracy
- Microsoft Office proficiency
- Genesys and Ekoh expertise
- MS4 and Cerner knowledge
- Kronos experience
- Cross-functional collaboration
- Analytical skills
- Detail orientation
- Email correspondence
- Phone etiquette
- Customer service
- Fluent in Spanish
Timeline
Pre-Service Representative-remote
Banner Health
07.2020 - Current
Office Manager
District 66 Motorsports
05.2013 - 02.2017
Patient Financial Service Senior Representative
Banner University Medical Center-Phoenix
10.2001 - 02.2017
High School Diploma -
Carl Hayden