assistant manager
Sarita Dorsey
HomeGoods
Memphis,TN
Summary
Dynamic assistant manager with a proven track record in team leadership, customer service, and problem-solving. Skilled in money handling and decision-making, dedicated to fostering a high-performing team environment.
29
Years of experience
Work History
Assistant Manager
10 Years 3 Months- Led team in executing store merchandising strategies to enhance customer experience.
- Mentored staff in operational best practices, improving workflow efficiency and service quality.
- Analyzed sales data to identify trends, informing inventory management and purchasing decisions.
- Developed training programs for new hires, ensuring consistent knowledge of product lines and company standards.
Head Cashier
18 Years 6 Months- Supervised daily cash operations, ensuring accuracy and efficiency in all transactions.
- Trained and mentored junior cashiers, enhancing team performance through hands-on support.
- Implemented new cash handling procedures, reducing discrepancies and improving operational workflow.
- Managed customer service inquiries, resolving issues promptly to maintain high satisfaction levels.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times.
Education
High School Diploma
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Problem-solving
Timeline
Assistant Manager
HomeGoods
05.2016 - Current
Head Cashier
Sam's Club
11.1997 - 05.2016
Miller Hawkins School of Business
High School Diploma
East High School
High School Diploma