Sarita Riddick
Chesapeake,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
12.2024 - 04.2025
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Process Assistant
Amazon
08.2022 - 12.2024
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Prioritized initiatives to increase success rates of strategic projects.
- Monitored and reported on process performance to verify compliance with established standards.
Front Desk Office Manager
Courtyard by Marriott
09.2017 - 05.2022
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Charleston Job Crops
Charleston, WV08-2000
Skills
- Scheduling
- Complaint resolution
- Account updating
- Escalation management
- Shipping and receiving management
- Order picking and processing
- Performance evaluation
- Performance improvement
- Warehouse organization
- Operations management
Certification
- Forklift
- Customer Service
Timeline
Customer Service Representative
Amazon
12.2024 - 04.2025
Process Assistant
Amazon
08.2022 - 12.2024
Front Desk Office Manager
Courtyard by Marriott
09.2017 - 05.2022
High School Diploma -
Charleston Job Crops
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