Sarita Trujillo Gonzalez
North Bergen,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
John Lack Associates
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted customers, discussed specials, and took drink orders.
Server
Dunkin' Donuts
08.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess
El Jefe Taco Bar
04.2020 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
La Santa Tacos Y Tequila
06.2019 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06.2023
Skills
- Upselling
- Cool Under Pressure
- High-Volume Dining
- Recommend Menu Items
- Glassware Polishing
- Accurate Money Handling
- Order Delivery Practices
- Guest Inquiries
- Menu Memorization
- Dessert Preparation
- Waiting Tables
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
John Lack Associates
05.2023 - Current
Server
Dunkin' Donuts
08.2022 - 10.2022
Hostess
El Jefe Taco Bar
04.2020 - 08.2020
Hostess
La Santa Tacos Y Tequila
06.2019 - 07.2019
High School Diploma -
North Bergen High School
Similar Profiles
Alejandro GalvisAlejandro Galvis
Event Server Custom Events at John Lack Associates LLCEvent Server Custom Events at John Lack Associates LLC
Kathia De Oleo G.Kathia De Oleo G.
Catering Staff Member at John Lack Associates, LlcCatering Staff Member at John Lack Associates, Llc
Nina Barreno MaciasNina Barreno Macias
Waitress at John Lack Associates, LLCWaitress at John Lack Associates, LLC
Usha Vaishnavi BhogadhiUsha Vaishnavi Bhogadhi
Graduate Research Assistant, Under Prof. Morin at LIU, BrooklynGraduate Research Assistant, Under Prof. Morin at LIU, Brooklyn
DANIELLA MALAVERDANIELLA MALAVER
Athletic Trainer at SD GamedayAthletic Trainer at SD Gameday