Sarivelle Bento
Springfield,New Jersey
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in customer service management, and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Springfield, New Jersey
10.2021 - Current
- Ensured customer satisfaction: received good reviews and feedback from patrons.
- Collaborated across teams to optimize processes and enhance productivity, able to be adaptable in various different departments.
- Promoted from cashier to current position in less than 4 months.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Bachelor of Science - Nursing
Rutgers University-Newark
Newark, NJ03-2025
Skills
- Team Leadership
- Conflict Resolution
- Customer-focused
- Workflow Management
- Customer-focus
- New Hire Training
- Customer Service
- Cash Handling
Accomplishments
- Ensured customer satisfaction: received good reviews, and feedback from patrons
- Collaborated across teams to optimize processes, and enhance productivity able to be adaptable in various different departments
- Promoted from cashier to Customer Service Manager in 4 months
- Expected graduation year: 2025
- Current GPA: 3.8
Languages
- English, Expert
- Portuguese, Skillful
Timeline
Customer Service Manager
Hobby Lobby
10.2021 - Current
Bachelor of Science - Nursing
Rutgers University-Newark