Sarl Margahi
Royal Oak,Michigan
Summary
Professional in financial services sector with strong foundation in loan processing, customer relations, and administrative support. Proven ability to collaborate effectively with cross-functional teams and adapt to evolving needs to achieve optimal results. Skilled in managing documentation, conducting credit analysis, and ensuring compliance with regulatory standards. Known for reliability, strong organizational abilities, and keen eye for detail.
Overview
9
9
years of professional experience
Work History
Loan Officer Assistant
Mortgage One Funding
06.2024 - 03.2025
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Set up files using loan officer checklist and submitted on-time for processing.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
- Improved client satisfaction, promptly addressing inquiries and concerns throughout loan process.
Driver
Uber
01.2020 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Assistant Manager
LA Fitness
10.2018 - 07.2019
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Tailored sales pitches to match customer needs, increasing conversion rates.
Sales Associate
LA Fitness
08.2016 - 12.2018
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer membership purchases.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Associate Banker
Quicken Loans
01.2018 - 11.2018
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Built rapport with clients through active listening skills while providing guidance on suitable loan options tailored to their needs.
- Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
Education
High School Diploma -
Warren Mott High School
3131 12 Mile Rd, Warren, MI 4809205-2015
Skills
- File management
- Loan processing
- Credit
- Documentation review
- Document verification
- File processing
- Loan closing
- Loan origination
- Customer communication
- Customer service
- Credit analysis
Languages
Arabic
Professional Working
Timeline
Loan Officer Assistant
Mortgage One Funding
06.2024 - 03.2025
Driver
Uber
01.2020 - 06.2023
Assistant Manager
LA Fitness
10.2018 - 07.2019
Associate Banker
Quicken Loans
01.2018 - 11.2018
Sales Associate
LA Fitness
08.2016 - 12.2018
High School Diploma -
Warren Mott High School
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