Sarmad Mera
Ann Arbor
Summary
Results-driven Industrial & Operations Engineering student at the University of Michigan with hands-on experience in operations management, revenue generation, and team leadership. Proven ability to drive efficiency, solve problems in fast-paced environments, and deliver high-quality customer outcomes. Brings a strong combination of analytical thinking, client-facing communication, and operational execution, with a focus on applying data-driven decision-making to improve performance and business results.
Overview
5
5
years of professional experience
Work History
Site Manager/Tennis Instructor
LEGACY Youth Tennis and Education
Philadelphia, PA
08.2021 - Current
- Instructed 30+ students (ages 5–17) in tennis fundamentals, improving skill development and on-court performance
- Managed and mentored a team of junior instructors, ensuring structured programming and a safe learning environment
- Coordinated daily site operations, maintaining high program quality and student retention
Tutor
America Reads Tutoring (University of Michigan)
Ann Arbor, MI
09.2024 - Current
- Tutored students in English, Science, and Math, improving understanding and academic performance
- Simplified complex concepts into clear explanations, increasing student confidence and retention
Shuttle Driver (Mini Van, Transit Van, Shuttle)
SafeRide (University of Michigan)
Ann Arbor, MI
09.2023 - Current
- Safely transported students across campus, prioritizing safety and reliability in high-demand environments
- Managed time-sensitive routes while maintaining excellent customer service and communication
- Operated multiple vehicle types (mini vans, transit vans, shuttles) in varying traffic and weather conditions
Truck Crew Member
1-800-GOT-JUNK?
Philadelphia, PA
05.2025 - 08.2025
- Generated revenue by selling junk removal services directly to customers, consistently overcoming price objections
- Led on-site logistics including loading, sorting, and donations, completing jobs efficiently under time constraints
- Delivered high-quality customer service in fast-paced environments, contributing to positive reviews and repeat business
Intern
UPENN: Netter Center
Philadelphia, PA
01.2021 - 04.2021
- Organized and led academic engagement events for students during COVID, increasing participation and maintaining morale amongst the youth in Philadelphia
- Mentored students facing academic and social challenges, improving engagement and classroom involvement
Education
High School Diploma -
West Catholic Preparatory High School
Philadelphia, PA06.2024
Bachelor of Science - Industrial & Operations Engineering
University of Michigan
Ann Arbor, MI03.2026
Skills
- Operations & Process Optimization – Managed logistics, scheduling, and workflow execution in fast-paced environments to improve efficiency and throughput
- Analytical Problem Solving – Assessed real-time challenges and implemented effective solutions in dynamic, high-pressure settings
- Revenue Generation & Business Development – Converted customer interactions into revenue through strategic pricing and objection handling
- Stakeholder Communication – Communicated effectively with customers, students, and teams to deliver consistent results
- Time Management & Execution – Balanced multiple responsibilities while meeting deadlines in fast-paced, time-sensitive environments
- Relationship Building & Client Engagement – Built trust and drove positive outcomes through clear communication, adaptability, and high-quality interactions across diverse groups
Timeline
Truck Crew Member
1-800-GOT-JUNK?
05.2025 - 08.2025
Tutor
America Reads Tutoring (University of Michigan)
09.2024 - Current
Shuttle Driver (Mini Van, Transit Van, Shuttle)
SafeRide (University of Michigan)
09.2023 - Current
Site Manager/Tennis Instructor
LEGACY Youth Tennis and Education
08.2021 - Current
Intern
UPENN: Netter Center
01.2021 - 04.2021
Bachelor of Science - Industrial & Operations Engineering
University of Michigan
High School Diploma -
West Catholic Preparatory High School