Sarmiento Osvaldo
Mission
Summary
- Completed a range of task of simultaneous task to support given task operational needs, resulting in a 95% accuracy rate in task completion.
- Created and updated physical records and digital files to maintain current and accurate documentation, resulting in 20% increase in productivity.
- Performed calender management duties that drastically reduce calender conflicting issues, thereby increasing appointment-setting rates.
- Drove innovative to increase monthly sales performance to grow the number of daily active buyers.
- Implemented active listening and problem solving skills to provide exceptional customer service Satisfactisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PeopleScout Alpine
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Social Media Manager
Turning Point Inc
02.2022 - 12.2022
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Data Analyst
Southwest Airlines
01.2021 - 11.2022
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
Bachelor of Science - Computer Science
Texas States University
San Marcos, TX01.2017
Skills
- Complaint Resolution
- Appointment Scheduling
- Report Generation
- Call Management
- File management
- Social media management
- Lead generation
- Telemarketing
- Data Collection
Affiliations
- web developer
Certification
. General Virtual Assistant Training- Hiremote
2023
Timeline
Customer Service Representative
PeopleScout Alpine
01.2023 - 11.2023
Social Media Manager
Turning Point Inc
02.2022 - 12.2022
Data Analyst
Southwest Airlines
01.2021 - 11.2022
Bachelor of Science - Computer Science
Texas States University
Similar Profiles
Carlos RodriguezCarlos Rodriguez
Recruiter at PeopleScoutRecruiter at PeopleScout
CASANDRA SHAFFERCASANDRA SHAFFER
SENIOR RECRUITER at PeopleScoutSENIOR RECRUITER at PeopleScout
Sugean MarcusSugean Marcus
PROGRAM SPECIALIST at PeopleScoutPROGRAM SPECIALIST at PeopleScout
Grace MooreGrace Moore
Student Intern at Across The Board Therapy GroupStudent Intern at Across The Board Therapy Group
Bertha Lee PerezBertha Lee Perez
Instruction and Assessment Strategist at Mission CISDInstruction and Assessment Strategist at Mission CISD