Sarmiento Osvaldo
Mission
Summary
- Completed a range of task of simultaneous task to support given task operational needs, resulting in a 95% accuracy rate in task completion.
- Created and updated physical records and digital files to maintain current and accurate documentation, resulting in 20% increase in productivity.
- Performed calender management duties that drastically reduce calender conflicting issues, thereby increasing appointment-setting rates.
- Drove innovative to increase monthly sales performance to grow the number of daily active buyers.
- Implemented active listening and problem solving skills to provide exceptional customer service Satisfactisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PeopleScout Alpine
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Social Media Manager
Turning Point Inc
02.2022 - 12.2022
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Data Analyst
Southwest Airlines
01.2021 - 11.2022
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
Bachelor of Science - Computer Science
Texas States University
San Marcos, TX01.2017
Skills
- Complaint Resolution
- Appointment Scheduling
- Report Generation
- Call Management
- File management
- Social media management
- Lead generation
- Telemarketing
- Data Collection
Affiliations
- web developer
Certification
. General Virtual Assistant Training- Hiremote
2023
Timeline
Customer Service Representative
PeopleScout Alpine
01.2023 - 11.2023
Social Media Manager
Turning Point Inc
02.2022 - 12.2022
Data Analyst
Southwest Airlines
01.2021 - 11.2022
Bachelor of Science - Computer Science
Texas States University