Saroja Nagappan

Malvern ,PA

Summary

Proven IT System Analyst with a track record at Tata Consultancy Services, where I led the transition to automation testing, enhancing efficiency by over 30%. Skilled in IT Troubleshooting and fostering team collaboration, I excel in optimizing network performance and elevating customer support standards.

Overview

years of professional experience

Work History

IT System Analyst

Tata Consultancy Services

06.2014 - 10.2017

Being a System Analyst I had the role of testing various scenarios and functionalities of Vodafone Hutchsion Australia. From writing test cases for various new plans and executing their functionalities under serval scenarios, identifying defects and rectifying them, providing test results as a green flag for deployment, were all part of my work. Working as a team to promote the project and then later into automation testing, where we developed software to do the testing at a faster speed, with minimal man hours.

Education

Bachelor Of Technology - Information Technology

Thiagarajar College of Engineering

Madurai, Tamil Nadu, India

04.2014

Schooling -

Jeevana International School

Madurai, Tamil Nadu, India

03.2010

Skills

IT Troubleshooting
Customer Support
Network Administration

Performance Optimization
Quality Testing

Accomplishments

Achieved Result through effectively helping with Task.
Documented and resolved Issue which led to Results.
Done testing new miscellaneous requirements that come with time constraints.

Languages

English

Full Professional

Tamil

Native or Bilingual

Additional Information

Very friendly and quick to mingle with kids.
Very organized and curious to learn more.
Planning an event or Hosting a party has always been my strength.
Been a volunteer at Exton Tamil School for a year, handling small kids and managing tasks.
Currently volunteering as a Tamil Teacher for the Exton Tamil School, teaching basics of Tamil Language to 3 and 4 year old kids.
Very attentive and always ready to help others.

Timeline