Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Kelly Services
12.2023 - Current
Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Back Office Specialist
Citibank
01.2006 - 09.2008
Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
Enhanced data accuracy through meticulous record keeping and regular audits of financial transactions.
Reduced processing errors with thorough attention to detail and adherence to established protocols.
Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
Managed daily data entry and kept clerical information accurate and up-to-date.
Interacted with customers by phone, email, or in-person to provide information.