Sarrah (Nicki) Henry
Mead,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Professional Pet Groomer
A-1 Dog Grooming and Boarding
Howe, TX
08.2021 - 04.2023
- Greeted customers and their pets, assessing pet's needs and condition.
- Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
- Maintained a clean and safe work environment, following all safety protocols.
- Scheduled regular appointments for repeat customers.
- Ensured that all equipment used was properly sanitized after each use according to industry standards.
- Inspected animals for signs of illness or injury prior to grooming process.
- Demonstrated knowledge of breed specific cuts and styles as requested by customer.
- Utilized clippers, scissors, combs and brushes during grooming sessions as necessary.
Team Lead
Tractor Supply Company
Sherman, TX
03.2008 - 04.2014
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained a balanced cash teal for all cashiers, for all shifts.
Education
Some College (No Degree) - General Studies
Grayson County College
DenisonSkills
- Adaptability
- Relationship Building
- Interpersonal Communication
- Inventory Management
- Interpersonal Skills
- Professional Demeanor
- Effective Communication
- Work Prioritization
- Customer Communication
- Team building
- Time management abilities
- Maintain equipment
- Reliability
- Attention to Detail
- Team Collaboration
- Multitasking
- Problem-Solving
- Professionalism
Timeline
Professional Pet Groomer
A-1 Dog Grooming and Boarding
08.2021 - 04.2023
Team Lead
Tractor Supply Company
03.2008 - 04.2014
Some College (No Degree) - General Studies
Grayson County College
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