sarvia gutierrez
Brooklyn,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Custumer Service Sales
Fabco shoes
Brooklyn , NY
06.2020 - 03.2022
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Prepared purchase orders for replenishment of out-of-stock items.
- Maintained a clean and organized sales floor to ensure customer satisfaction.
- Tracked daily sales activities using computerized systems.
- Operated cash register to process cash, check or credit card payment transactions.
- Greeted customers entering the store and provided assistance with product selection.
- Assisted other departments when necessary to ensure smooth operations of the store.
- Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Recommended additional merchandise based on customer needs or interests.
Customer Service Representative
Lot stop
Brooklyn , NY
03.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Phlebotomist
Hospital Medical Center
La Lima, Honduras, Cortes
09.2016 - 12.2017
- Maintained accurate records of collected specimens and test results.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Ensured compliance with federal regulations governing laboratory procedures.
- Provided assistance to clinical staff during patient visits.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Calibrated equipment according to manufacturer specifications.
- Processed samples accurately and efficiently.
- Verified patient information prior to specimen collection.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained a clean, safe, and organized work environment.
- Monitored inventory levels of supplies used in phlebotomy services.
- Responded quickly and effectively to emergency situations.
- Followed all safety protocols when handling hazardous materials.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Used heel and finger stick methods to obtain blood from capillaries.
Education
High School Diploma -
Guadalupan Institute
La Lima Cortes ,Honduras12-2012
Skills
- Sales Reporting
- Follow-up skills
- Building rapport
- Product Demonstration
- Appointment Scheduling
- Strong Work Ethic
- Active Learning
- Customer Complaint Resolution
Training
- Certificate of completion clinical medical assistand
- Certificate of phlebotomy technician
- Certificate of EKG technician
Timeline
Customer Service Representative
Lot stop
03.2021 - 01.2022
Custumer Service Sales
Fabco shoes
06.2020 - 03.2022
Phlebotomist
Hospital Medical Center
09.2016 - 12.2017
High School Diploma -
Guadalupan Institute