Sascha Gorbach
Wolfforth
Summary
Experienced, efficient Office Assistant with strong organizational skills, extensive knowledge of procedures, billing and compliance. Proven track record in improving patient satisfaction, productivity, workflow and office procedures. Committed to excellence and delivering exceptional service.
Overview
8
8
years of professional experience
4033
4033
years of post-secondary education
Work History
Office Manager Assistant
High Plains Senior Care Home Health
Lubbock
06.2025 - Current
- Support daily operations in office, ensuring smooth coordination between staff, patients, and providers
- Manage patient intake and documentation while maintaining accuracy and confidentiality
- Assist with compliance processes, including maintaining organized records and adhering to healthcare regulations
- Serve as a primary point of contact for patients and families, providing clear communication and high-level customer service
- Collaborate with leadership to streamline workflows, improve efficiency, and support overall office organization
- Handle administrative tasks such as data entry, filing, creating patient charts and assisting with internal processes
- Support office operations by organizing supplies and managing inventory levels.
- Manage office inventory and place new supply orders.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
Patient scheduler - Oncology
Joe Arrington Cancer Center
Lubbock
01.2025 - 06.2025
- Coordinated complex scheduling for oncology patients, balancing provider availability, treatment timelines, and patient needs
- Communicated appointment details, preparation instructions, and follow-ups with patients in a compassionate and professional manner
- Worked closely with clinical teams to manage schedule changes, urgent appointments, and cancellations
- Maintained strict confidentiality while handling sensitive patient information in a high-volume environment
- Contributed to efficient clinic flow by minimizing scheduling conflicts and delays
- Coordinated with medical staff to manage patient flow efficiently.
- Managed cancellations and rescheduling of appointments promptly.
- Managed patient check-in and check-out procedures
Office Manager/Chiropractic Assistant for Two Offices
Orchid Island Chiropractic
Sebastian
07.2021 - 01.2025
- Proficiently perform a wide range of patient care duties, including administering therapy modalities such as ultrasound, tens unit, and traction table.
- Actively engage in direct communication with attorneys, ensuring efficient and effective coordination of legal matters.
- Skillfully schedule and organize MRI appointments, ensuring timely and convenient follow-ups for patients.
- Demonstrate expertise in handling front desk responsibilities, including accurate billing and thorough insurance verification.
- Assume the pivotal role of office manager, overseeing employee training programs and maintaining a well-organized schedule for both massage and chiropractic services.
- Diligently track and manage employee time cards, ensuring accurate records and streamlined payroll processes.
Chiropractic Assistant/Receptionist
Specialty Health Associates
Vero Beach
11.2020 - 07.2021
- Expertly administer and manage the chiropractic therapy component of patient appointments, ensuring optimal treatment outcomes and patient satisfaction.
- Efficiently handle all receptionist duties, delivering exceptional customer service and maintaining a professional and welcoming environment.
- Seamlessly coordinate and schedule chiropractic therapy sessions, optimizing appointment availability and minimizing wait times.
Call Center Agent at United Healthcare Transportation
Teleperformance
Port Saint Lucie
04.2019 - 11.2020
- Ensured accurate and timely scheduling with consideration for members' preferences and medical requirements.
- Strong communication skills for effective member interaction and addressing transportation concerns.
- Comprehensive knowledge of transportation policies and procedures, ensuring compliance with regulatory guidelines.
- Efficiently navigated call center software, collaborated with team members to optimize operations, and prioritized member satisfaction by promptly resolving inquiries and issues.
Scheduling Coordinator
Teleperformance
Port Saint Lucie
04.2018 - 04.2019
- Efficiently scheduled appointments for 40 doctors' offices at Advantage Care Physicians call center in New York.
- Skillfully managed appointment scheduling, referral requests, and effective communication with doctors and office staff.
- Ensured accurate transfer of calls to respective offices and verified that patients' charts had the appropriate insurance plan attached.
- Demonstrated strong attention to detail in maintaining precise and up-to-date records of scheduled appointments and related documentation.
Education
Trade school hours - Cosmetology
Diploma - High school
Paul Mitchell the school- Orlando
Orlando, FLDiploma - High school
Port Saint Lucie High
Port Saint Lucie, FLSkills
- Patient Care
- Chiropractic modalities and therapies
- Communication
- Customer service
- Appointment scheduling
- Organization
- Timeliness
- Front desk management
- Billing
- Office management
- Employee onboarding and training
- Policies
- Compliance
- Payroll
- Referral Intake
- Insurance verification
- Insurance Authorization
Timeline
Office Manager Assistant
High Plains Senior Care Home Health
06.2025 - Current
Patient scheduler - Oncology
Joe Arrington Cancer Center
01.2025 - 06.2025
Office Manager/Chiropractic Assistant for Two Offices
Orchid Island Chiropractic
07.2021 - 01.2025
Chiropractic Assistant/Receptionist
Specialty Health Associates
11.2020 - 07.2021
Call Center Agent at United Healthcare Transportation
Teleperformance
04.2019 - 11.2020
Scheduling Coordinator
Teleperformance
04.2018 - 04.2019
Trade school hours - Cosmetology
Diploma - High school
Paul Mitchell the school- Orlando
Diploma - High school
Port Saint Lucie High