Saschelle Gonzales
Westminister,CO
Summary
Dynamic Warranty Manager with expertise in escalation handling and policy enforcement. Developed training materials that improved team performance while collaborating with cross-functional teams to resolve complex warranty issues effectively.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Warranty Manager
Camping World
08.2022 - 09.2026
- Evaluated and processed customer warranty requests, improving service efficiency and increasing customer satisfaction.
- Collaborated with cross-functional teams to resolve complex warranty issues effectively.
- Implemented quality control measures to enhance accuracy in claim processing.
- Developed training materials for staff on warranty procedures and best practices, equipping team with essential knowledge.
- Implemented quality control measures that improved accuracy in claim processing.
Package Handler
Fed Ex Ground
05.2020 - 07.2022
- Sorted and organized parcels to streamline loading onto delivery vehicles.
- Sorted and organized parcels for efficient loading onto delivery vehicles.
- Collaborated with team members to enhance workflow and reduce downtime.
- Maintained compliance with safety protocols, reducing workplace incidents.
- Monitored inventory levels of packing materials to ensure availability during peak periods.
- Analyzed processing workflows, identifying areas for continuous improvement initiatives.
Education
High School Diploma -
Layton Christian Academy
Layton, UTSkills
- Warranty evaluation
- Warranty assessment
- Warranty regulations
- Documentation management
- Warranty adherence
- Claim management
- Warranty training
- Team management
- Training development
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Warranty Manager
Camping World
08.2022 - 09.2026
Package Handler
Fed Ex Ground
05.2020 - 07.2022
High School Diploma -
Layton Christian Academy