Sasha Biggens
Auburn Hills,Michigan
Summary
A motivated and dedicated individual with 7 years of customer service experience, and a focus on providing exceptional guest experiences. Emphasis on exceeding expectations, rather than achieving the bare minimum. I have a positive attitude, and friendly disposition, but what I most take pride in is my work ethic. Whatever I may lack in experience, I make up for in pure determination and grit. I give my complete and total all to everything I do. I'm a fast learner who is always interested in professional growth and evolution.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
The Jackson
05.2024 - Current
- Greeting guests promptly and providing a proper introduction wherein I define the points of distinction that
- Serving large parties of up to 17
- Enganced customer satisfaction by utilization of proper serving etiquette, ie. pre-bussing, crumbing the table, offering refills prior to the emptying of a glass, uncorking and recorking wine bottles, decanting premium bottles, icing all white wines and champagnes, boxing all food and accroutrements for guests tableside, etc.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
Dog Walker
Wag
Virginia And Michigan
12.2018 - Current
- I work independently, scheduling and delivering walks and dog-sits through the Wag! walker app
- Time Management, and self-sufficiency come into play heavily
- Providing dogs with exercise and fresh air to promote dog health.
- Feed, walking, and caring for dogs during owners' absences and out-of-town trips.
- Cleaning up after dogs and properly disposing of waste to keep community clean and free of potential hazards.
- Making owners comfortable with care by following instructions and meeting dog needs.
- Greeting pet owners warmly to build trust and create lasting relationships.
Sales Representative
Newcombs Auto Sales
Auburn Hills, MI
12.2023 - 05.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Server
Eddie Merlot's
07.2021 - 12.2023
- Greeting guests promptly and providing a proper introduction wherein I define the points of distinction that separate us from our competitors
- Accurate memorization and relay of nightly specials- effective upselling and salesmanship of off-menu handsold steaks and seafood
- Answering all menu inquiries and following menu merchandising procedures
- Use of ALOHA POS systems for inputting orders, running payments, running gift cards, and redemption of guest loyalty points
- Daily opening duties such as placing candles on all tables, filling and placing water pitchers, prepping iced tea, slicing lemons and limes, stocking sidestands with extra glassware, plateware, and silverware
- Running nightly maintenance of general mise en place
- Nightly closing duties such as cleaning all decanters, coffee french presses, and tableside-dessert burners
- Polishing silverware and Glassware
- Wiping/disinfecting all pos systems
- Filling ice
- Folding 50 dinner napkins for regular dining, and silverware rolls for the patio and bar as needed
- I oftentimes am a closing server, so I'm responsible for checking out my fellow servers, and upholding a standard of excellence when it comes to signing them out for their sidework, or checking their sections out on the dining floor
- Serving large parties of up to 15
- Utilization of proper serving etiquette, ie
- Pre-bussing, crumbing the table, offering refills prior to the emptying of a glass, uncorking and recorking wine bottles, decanting premium bottles, icing all white wines and champagnes, boxing all food and accoutrements for guests tableside, etc
- Preparation of flaming tableside bananas foster and cognac brownie desserts
- Special accommodation of guest preferences wherever applicable- doing whatever I can to reasonably elevate the guest experience
- Sometimes answering phone calls at the front desk, or seating guests to help mitigate overcrowding in the lobby
- In my time here at Eddie Merlots, I've cultivated plenty of my own regulars, as well as making new regulars out of VIP guests who've patronized Eddie Merlots for years.
Server
Jackson's Mighty Fine Food & Lucky Lounge
Reston, VA
12.2019 - 03.2020
- Memorization of daily and nightly specials for both brunch and dinner service
- Heavy utilization of service partners- followed strict serving protocol and standards
- 1 hour of prep upon a arrival, and 1-2 hours of closing sidework prior to leaving
- Polishing glass and silverware
- Baking, slicing, and serving premium bread for breadbaskets
- Very extensive menu knowledge, including our special sushi selections
- Dry-cleaning and starching shirts and aprons prior to every shift (2 seperate shirts for a double)
Server
Baker's Crust Artisan Kitchen
Ashburn, VA
10.2019 - 01.2020
- Accurately recording food and drink orders
- Familiarizing guests with breakfast, lunch, and dinner menus as well as daily specials
- Memorization of rotating craft beer list
Server
Olive Garden
Sterling, VA
02.2019 - 11.2019
- Opening and Closing duties
- Meeting guest needs
- Accurately recording and inputting orders
- Serving food and drinks
- Wine presentation and salesmanship
- Opening and Closing duties
- Serving parties of up to 25 on my own
- Meeting weekly sale goals and performance percentages- I consistently led my location in sales, surpassed service goals, and scored 100% across the board on weekly service reports.
- Training new servers
Education
Wylie E. Groves High School
Beverly Hills, MI2018
Skills
- Efficient under pressure
- Active listening
- Strong interpersonal communication
- Exceptional customer service
- POS experience using multiple different softwares
- Strong and clear communication
- Well-versed in conflict resolution and creative problem-solving, both at a casual and fine dining level
- Extremely detail-oriented
- Team player
- Strong initiative- always looking for work to be done
- High emotional awareness of, and attunement to, the needs of others
Timeline
Fine Dining Server
The Jackson
05.2024 - Current
Sales Representative
Newcombs Auto Sales
12.2023 - 05.2024
Server
Eddie Merlot's
07.2021 - 12.2023
Server
Jackson's Mighty Fine Food & Lucky Lounge
12.2019 - 03.2020
Server
Baker's Crust Artisan Kitchen
10.2019 - 01.2020
Server
Olive Garden
02.2019 - 11.2019
Dog Walker
Wag
12.2018 - Current
Wylie E. Groves High School