Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Sasha English

Gordonville,PA
Sasha English

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Control HostServer/ HostesssServer

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybrid
Location: Gordonville, PA, USLancaster, PA, Chester county , PA
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Work-life balancePaid time offCareer advancementPaid sick leave401k match

Summary

Dynamic and detail-oriented professional with extensive experience at Millers Smorgasbord, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in POS software and staff coordination, consistently achieving operational efficiency and fostering customer loyalty.

Overview

6
years of professional experience

Work History

Millers Smorgasbord

Control Host
06.2025 - 12.2026

Job overview

  • Facilitated resolution of customer inquiries and concerns, prioritizing efficient and professional communication.
  • Trained new hosts on operational procedures and customer service standards.
  • Provided menu information and recommendations to assist guest choices.
  • Coordinated with kitchen and service staff to ensure efficient meal delivery.
  • Managed reservation system to streamline guest flow and reduce wait times.

Millers Smorgasbord
Ronks, PA

Server/ Hostesss
05.2023 - 12.2026

Job overview

  • Executed exceptional customer service strategies in a high-pressure dining environment.
  • Oversaw cleanliness and organization of dining area and kitchen operations.
  • Facilitated collaboration with kitchen staff to guarantee timely food preparation and delivery.
  • Curated menu recommendations to enhance guest experience through expert product knowledge.
  • Managed customer inquiries and concerns, ensuring professionalism and efficiency in all interactions.
  • Facilitated team collaboration during peak hours to enhance operational efficiency.
  • Executed accurate transaction processing while overseeing cash register operations.
  • Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
  • Fostered strong relationships with loyal customers to enhance retention.
  • Facilitated teamwork during peak shifts to optimize workflow and enhance guest experiences.

Bird-in-Hand Famiy Restaurant
Bird in Hand, PA

Server
03.2021 - 05.2023

Job overview

  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
  • Trained new staff on restaurant protocols, enhancing team performance and service quality.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

LCCTC Willow Street
Willow Street, PA

High School Diploma from Medical Assistant

Pequea Valley High School
Kinzers, PA

High School Diploma from Basic Classes
08.2003

Skills

Customer service

Team collaboration

Multitasking proficiency

Effective time management

Team player mentality

Adaptable to change

Exceptional communication

Detail-oriented

POS software

Telephone reception

Staff coordination

Reservations

Table assignment coordination

Up-selling techniques

Verbal and written communication

Front of house organization

Dining customer service

Flexible and adaptable

Timeline

Control Host

Millers Smorgasbord
06.2025 - 12.2026

Server/ Hostesss

Millers Smorgasbord
05.2023 - 12.2026

Server

Bird-in-Hand Famiy Restaurant
03.2021 - 05.2023

LCCTC Willow Street

High School Diploma from Medical Assistant

Pequea Valley High School

High School Diploma from Basic Classes

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