Sasha Fonseca
South Jordan,UT
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Pegasus Hospitality
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Product Copywriter
Teleperformance
01.2022 - Current
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Presented clients with unique copy options based on overall marketing objectives.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Copywriter
Zoom, Marketing Agency
11.2021 - 11.2022
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
- Formatted copy to align with project-specific guidelines.
Creative Copywriter
MullenLowe
01.2021 - 06.2022
- Formatted copy to align with project-specific guidelines.
- Developed short and long-term media outreach strategies in collaboration with cross-functional teams.
- Provided editorial guidance to facilitate delivery of top-quality content.
- Worked with copyediting and development editors to enhance development and presentation of each piece.
Project Leader
Eskpe Col
10.2012 - 06.2022
- Inspired and coached team members.
- Defined responsibilities, duties and roles of each team member.
- Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
Junior Copywriter
Trompo, Publicity Agency
01.2018 - 01.2019
- Customized brand message to reach and capture target audience interest and drive engagement.
- Created content for websites and online publications.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Developed and pitched story ideas to editors.
- Researched and wrote news stories, articles and reviews for online publications.
Education
Bachelor of Science - Applied Health
Brigham Young University
2026
Master Degree - Community Manager & Social Media - Communications
Camilo Jose Cela
Madrid, Spain12.2020
Master of Arts - Publicity, Marketing & CSR
Campus Universitario Europeo
Malaga, Spain12.2020
Bachelor in Marketing & Publicity - Communications
Politecnico Grancolombiano
Bogota, Colombia09.2019
Bachelor in Social Communications & Journalism - Public Relations And Organizational Communication
Politecnico Grancolombiano
Bogota, Colombia03.2017
Skills
- Front Office Management
- Oral and Writing Communication
- Problem-Solving Skills
- Listening Skills
- Sensitive Information Handling
- Conflict Management
- Hospitality Best Practices
- Team Collaboration
- Telephone Etiquette
- Inventory Control
- Office Organization
- Mail Distribution
- Guest Relations
- Cash Handling
- Customer Service
- File Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Professional Working
Portuguese
Professional Working
Timeline
Front Desk Receptionist
Pegasus Hospitality
02.2023 - Current
Product Copywriter
Teleperformance
01.2022 - Current
Copywriter
Zoom, Marketing Agency
11.2021 - 11.2022
Creative Copywriter
MullenLowe
01.2021 - 06.2022
Junior Copywriter
Trompo, Publicity Agency
01.2018 - 01.2019
Project Leader
Eskpe Col
10.2012 - 06.2022
Bachelor of Science - Applied Health
Brigham Young University
Master Degree - Community Manager & Social Media - Communications
Camilo Jose Cela
Master of Arts - Publicity, Marketing & CSR
Campus Universitario Europeo
Bachelor in Marketing & Publicity - Communications
Politecnico Grancolombiano
Bachelor in Social Communications & Journalism - Public Relations And Organizational Communication
Politecnico Grancolombiano
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