Sasha-Gaye Moss
Kennebunkport,ME
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front of House Manager
Mabels Lobster Claw
04.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
Administrator
Moss Fabrication Services Ltd
01.2015 - 04.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Cashier/Server
Nathan's Famous, NY
05.2014 - Current
- Maintained personnel records and updated internal databases to support document management
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Leveraged bookkeeping software and automated processes to reduce errors
Prep Cook/ Hostess
Levy Reastaurant, USTA
08.2014 - 09.2014
- Prepared identical dishes numerous times per day with consistent care, attention to detail and quality
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Cashier/ Server
Brooklyn Cyclone Stadium
05.2014 - 09.2014
- J1 Student Work and Travel Programme
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
Cashier/Server
Citi Field Stadium, Aramark
05.2014 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Food Service Worker
Nascar Speedpark
05.2012 - 09.2012
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Reviewed and resolved differences between accounting information and cash drawer.
Education
BBA - Human Resource Management, Finance and Banking
University of Technology
2015
Skills
- Restaurant Operation
- Word Processing
- Data Confidentiality
- Budget Support
- Customer Service
Certification
Anti-money Laundering and Counter Financing of Terrorism
Timeline
Front of House Manager
Mabels Lobster Claw
04.2023 - Current
Administrator
Moss Fabrication Services Ltd
01.2015 - 04.2023
Prep Cook/ Hostess
Levy Reastaurant, USTA
08.2014 - 09.2014
Cashier/Server
Nathan's Famous, NY
05.2014 - Current
Cashier/ Server
Brooklyn Cyclone Stadium
05.2014 - 09.2014
Cashier/Server
Citi Field Stadium, Aramark
05.2014 - 09.2014
Food Service Worker
Nascar Speedpark
05.2012 - 09.2012
BBA - Human Resource Management, Finance and Banking
University of Technology
Anti-money Laundering and Counter Financing of Terrorism
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