- English
SASHA GIUDICE
Kearny
Summary
Sales representative with over 5 years of experience in leadership, customer service, and sales. Proven track record of driving revenue growth and enhancing client satisfaction through effective communication and relationship-building skills. Seeking to leverage expertise and contribute to the success of a dynamic sales team.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Care Specialist
Provident Bank
Woodbridge, NJ
05.2025 - Current
- Provided bilingual support to diverse customer inquiries, enhancing overall satisfaction and communication effectiveness.
- Resolved complex customer issues through effective problem-solving techniques and product knowledge.
- Provided exceptional service through active listening, effective communication strategies, and prompt issue resolution for both English-and Spanish-speaking customers.
- Recognize for delivering outstanding customer service, earning a 97.6% average satisfaction scored from 2,506 customer surveys in 2025.
- Consistently exceeded performance goals, earning Gold Tier recognition on four occasions and Platinum Tier recognition once in the Agent Recognition on four occasion and Platinum Tier recognition once in the Agent Recognition Program since joining the company.
Teller
TD Bank
West Orange, NJ
01.2024 - 09.2024
- Processed an average of 100 customer transactions daily, ensuring accuracy and compliance with bank policies.
- Promoted cross-selling of banking products, contributing to a 15% increase in sales revenue.
- Assisted in branch operations, including opening and closing procedures, leading to increased efficiency.
- Managed high-volume customer phone calls, solving issues and answering questions in a positive and courteous manner resulting in enhanced client satisfaction.
- Proven ability to identify and mitigate fraud and transaction risks.
- Efficiently explained difficult financial concepts and goods to customers, resulting in increased product adoption rates.
- Executed accurate financial transactions, enhancing customer trust and reducing error rates.
Management Trainee
Enterprise Car Rentals
West New York/Newark Airport, NJ
05.2022 - 06.2023
- Develop and execute strategies for employee development to enhance the skills and competencies of the management trainees, ensuring a continuous pipeline of capable leaders for the organization.
- Driving sales and revenue; personally ranking as number one for 13 consecutive months on the region's trainee/assistant manager matrix.
- Leading customer service; personally holding the highest customer service score in the state for 6 months.
- Responsible for marketing to existing accounts and acquiring new accounts.
- Attended elite club for 8 consecutive months for ranking first in customer service, sales, growth, and car sale leads.
- Attended the best of the best program at the Newark airport.
- Conduct regular performance evaluations and provide feedback to management trainees to support their professional growth and development.
Sales Representative
Goodwill Industries
Harrison, NJ
06.2018 - 07.2019
- Collaborated in a team environment to maintain high levels of productivity.
- Providing excellent customer service and resolving any customer complaints or concerns to ensure customer satisfaction.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Stocked and organized the sales floor, completing tasks faster than average associates.
- Processed returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Awarded top employee for acquiring the most round-up donations from customers.
Education
Bachelor's degree - Business
Montclair State University
Montclair, NJ12.2022
Skills
- Communication
- Relationship Building
- Customer Service
- Sales
- Marketing
- Leadership
LANGUAGES
- Spanish
Timeline
Bilingual Customer Care Specialist
Provident Bank
05.2025 - Current
Teller
TD Bank
01.2024 - 09.2024
Management Trainee
Enterprise Car Rentals
05.2022 - 06.2023
Sales Representative
Goodwill Industries
06.2018 - 07.2019
Bachelor's degree - Business
Montclair State University