Sasha Howard
Reno,NV
Summary
Proven Bartender with a track record of enhancing customer satisfaction and increasing sales, notably at Flowing Tide Pub. Skilled in multitasking and customer service, adept at creating memorable experiences through engaging personality and expert knowledge of liquor, beer, and wine. Demonstrated ability to manage high-volume situations, boosting sales and fostering customer loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
The Pylon Bar and Grill
08.2021 - Current
- Completed requisitions to maintain required stock par levels.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Ability to de-escalate a situation promptly
- Conflict resolution.
- Punctual
- Love for customers and the business
Bartender
Flowing Tide Pub
02.2017 - 10.2019
Bartender
Moxies Bar & Grill
02.2015 - 02.2017
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increasing always.
- Multi-tasked to meet customer, business operations and server needs with minimal errors or delays.
- Enjoy the customers company as well. Either you make their day better or they make yours better.
Bartender
The Brasserie
10.2013 - 07.2015
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served classic cocktails such as the Sazarac the Old Fashion to complement customers mood and meal selection.
- Advertised, marketed and recommended drink options to guest to increase guest satisfaction
- Educated in whiskey, bourbons, and beer.
Bartender
Foley's Irish Pub
10.2012 - 10.2013
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Definitely demonstrated ability to work in extremely high volume situations.
Bartender
Flowing Tide Pub
12.2003 - 12.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
Reno, NV06.2005
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Patience and Tolerance
Cleanliness and hygiene
Engaging personality
GMS and POS friendly
Certification
- Alcohol Awareness Certified
- Always Food Safe Certified
Timeline
Bartender
The Pylon Bar and Grill
08.2021 - Current
Bartender
Flowing Tide Pub
02.2017 - 10.2019
Bartender
Moxies Bar & Grill
02.2015 - 02.2017
Bartender
The Brasserie
10.2013 - 07.2015
Bartender
Foley's Irish Pub
10.2012 - 10.2013
Bartender
Flowing Tide Pub
12.2003 - 12.2011
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
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