Sasha Jackson
Richmond,TX
Summary
As a seasoned Barista Manager at Last Shot Xpresso, I excelled in delivering top-notch customer service and maintaining high standards of cleanliness and organization. My leadership significantly enhanced team performance and customer satisfaction through effective problem-solving and staff development. Skilled in health and safety compliance, I ensured operational excellence and inventory accuracy.
Diligent Phlebotomist Trainee with hands-on experience in phlebotomy and patient care. Successfully managed specimen collection and ensured proper labeling and processing. Demonstrated excellent venipuncture skills and maintained high level of patient comfort and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Manager
Last Shot Xpresso
06.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX05-2026
Skills
- Customer service
- Cleanliness and organization
- Order of draw mastery
- Health and safety compliance
- Patient positioning
- Staff training and development
- Blood collection techniques
Certification
- ServSafe Food Handler's Certification
- In progress: Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Barista Manager
Last Shot Xpresso
06.2021 - Current
Bachelor of Science - Biology
University of Houston
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