Sasha Lawrence
San Diego,CA
Summary
Detail-oriented and client-focused professional with over 10 years in customer service, 3+ years in administrative support, and experience in operations, documentation, and security compliance. Skilled in Microsoft Office Suite, Salesforce, and QuickBooks, with proven ability to manage sensitive information, coordinate cross-functional tasks, and maintain strict confidentiality. Adept at multitasking in high-volume environments while delivering exceptional service and ensuring regulatory compliance.
Overview
12
12
years of professional experience
Work History
Detention Officer
CoreCivic
San Diego, CA
05.2021 - Current
- Prepare and maintain accurate reports, records ensuring compliance with federal and facility protocols.
- Supervised inmate activities and maintained safety protocols within detention facilities.
- Conducted regular inspections of inmate housing areas for contraband and security breaches.
- Managed inmate records and documentation to ensure accurate information flow.
- Resolved conflicts among inmates using de-escalation techniques and effective communication.
- Monitored surveillance systems to detect unusual behavior or security issues promptly.
- Implemented emergency response procedures to address critical incidents in a timely manner.
- Communicate professionally with team members, external agencies, and individuals in custody to resolve conflicts and support operational flow.
Bus Operator
San Diego Metropolitan Transit System (MTS)
San Diego, CA
08.2019 - 05.2021
- Delivered high-quality service while managing routes and schedules under strict transportation safety standards.
- Maintained inspection logs, incident documentation, and compliance records.
- Assisted passengers with disabilities, ensuring ADA compliance.
- Operated buses safely across designated routes within the San Diego metropolitan area.
Lead Teacher / Supervisor
Playhouse Preschool Forever Young
05.2017 - 01.2019
- Developed and implemented daily lesson plans for children aged 3–5.
- Maintained organized student records, attendance logs, and progress reports.
- Supervised classroom activities, ensuring a safe and nurturing environment.
- Collaborated with parents to discuss children's progress and development needs.
- Organized educational materials and resources for daily classroom use.
Office Coordinator
A&D Fire Sprinklers
San Diego, CA
02.2017 - 12.2017
- Greeted visitors, coordinated deliveries, and maintained a professional office environment.
- Scheduled travel, processed payments, and handled confidential documents.
- Coordinated office operations to enhance productivity and streamline workflows.
- Managed scheduling for meetings, appointments, and events across departments.
- Maintained office equipment by coordinating repairs and service requests promptly.
- Created and maintained filing systems, both paper and electronic.
Administrative Assistant
Critical Plus Inc.
05.2014 - 08.2016
- Entered sensitive customer information into databases, prepared reports, and maintained confidentiality.
- Oversaw office operations, correspondence, and supply management.
- Managed scheduling and calendar organization for executive team members.
- Updated and maintained filing systems for easy document retrieval.
Education
Some College (No Degree) - Child Development
San Diego City College
San Diego, CAHigh School Diploma -
Mar Vista High School
Imperial Beach, CASkills
- Office Administration
- Data Entry
- Document Review
- Records Management
- Customer Service
- Conflict Resolution
- Microsoft Office Suite
- Salesforce
- QuickBooks
- ADA Compliance
- Accessibility Support
- Time Management
- Multitasking
- Policy Enforcement
- Security Protocols
- Typing Speed: 50 WPM
References
Available upon request.
Timeline
Detention Officer
CoreCivic
05.2021 - Current
Bus Operator
San Diego Metropolitan Transit System (MTS)
08.2019 - 05.2021
Lead Teacher / Supervisor
Playhouse Preschool Forever Young
05.2017 - 01.2019
Office Coordinator
A&D Fire Sprinklers
02.2017 - 12.2017
Administrative Assistant
Critical Plus Inc.
05.2014 - 08.2016
Some College (No Degree) - Child Development
San Diego City College
High School Diploma -
Mar Vista High School