Sasha Lenahan
Bluffton,SC
Summary
Proven hospitality professional with extensive experience at SERG Restaurant Group and British Open Pub, enhancing guest satisfaction through exceptional service and efficient problem-solving. Fluent in Spanish, excels in teamwork and collaboration, significantly improving dining experiences. Demonstrates a strong work ethic and time management skills, adept at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Food Runner
SERG Restaurant Group
10.2022 - 07.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
Hostess, Busser, Food Runner
British Open Pub
05.2021 - 12.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Bluffton High School
Bluffton, SC05.2025
Skills
- Kitchen Support
- Hospitality service expertise
- Spanish Fluency
- Foodservice
- Time Management
- Effective Multitasking
- Teamwork and Collaboration
- Customer Service
- Performance Improvement
- Strong Work Ethic
Timeline
Food Runner
SERG Restaurant Group
10.2022 - 07.2024
Hostess, Busser, Food Runner
British Open Pub
05.2021 - 12.2021
High School Diploma -
Bluffton High School
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