Sasha Morales
Chicago,IL
Summary
Detail-oriented Entry Writer with a strong foundation in managing client relationships and coordinating account activities. Proven track record of enhancing client satisfaction while actively contributing to team objectives. Expertise in streamlining processes and improving communication, driven by effective problem-solving and exceptional organizational skills. Committed to delivering high-quality results that support client needs and organizational success.
Overview
19
19
years of professional experience
Work History
Managed Account Coordinator
FedEx Trade Networks
Elk Grove Village, IL
06.2019 - Current
- Process shipments for Express Clearance
- Classification of goods
- Process FDA, USDA Aphis, TSCA and Lacey shipments
- Escalated issues to appropriate channels as necessary.
- Tracking and tracing shipments
- Send Customs release
- Forward shipments to appropriate departments
- Coordinated international freight shipments, ensuring compliance with customs regulations and documentation standards.
- Managed client communications, providing updates on shipment status and addressing inquiries promptly.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence.
Sr. QA/Audit Specialist- A&O
FedEx Trade Networks
Elk Grove Village, IL
04.2019 - 06.2019
- Conducted audits of documentation to ensure accuracy and completeness.
- Collaborated with cross-functional teams to resolve discrepancies in trade documentation.
- Submit tickets to the customer for missing documents and document discrepancies using customer web based interface
- Complete Customs required forms
- Participate on weekly calls with the customer
- Ensure shipments are Customs cleared within 5-8 days prior to ETA
Sr. Entry Processor
FedEx Trade Networks
Elk Grove Village, IL
02.2016 - 04.2019
- Open Files
- Manage daily workflow by monitoring and distributing the EDI report to management and staff
- Create vessel consolidation spreadsheets
- Manage carrier manifests
- Provide support to the department as needed
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed and implemented training programs for new team members, increasing onboarding effectiveness.
Loan Closer
Acceptance Solutions Group
Chicago, IL
08.2015 - 01.2016
- Reviewed and verified loan application documents for accuracy and compliance with lending regulations.
- Cold Calling, answering multi-line phones, direct calls and taking messages
- Soliciting and servicing commercial loans, while analyzing applicant financial status and worthiness to determine feasibility of granting loan
- Coordinated closing processes to ensure timely completion of transactions.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Field Support Representative
Pangea Real Estate
Chicago, IL
07.2012 - 08.2015
- Answering multi-line phones, making direct calls and taking messages
- Processing Apartment Rental applications of hundreds of potential residents daily
- Reviewing proof of income, verifying employment, eviction and credit checks and criminal backgrounds of all prospects
- Applying customer discounts and promotions, while creating Lease agreements, and communicating between back office and field representatives
- Trained new team members on operational procedures and best practices for field support.
Loan Processor
Get Cash USA
Chicago, IL
08.2010 - 08.2011
- Cold calling, answering multi-line phones, direct calls and taking messages
- Soliciting and servicing commercial loans while analyzing applicant financial status and credit worthiness to determine feasibility of granting loan
- Approving loans within established time limits or referring loan to a loan committee for authorization
- Authenticating loan agreements for completeness and accuracy according to company, state and federal regulations
- Conducting company training programs
- Monitoring and reporting the effectiveness of training on employees during orientation and for career development
Receptionist
Northwest Insurance
Chicago, IL
02.2007 - 06.2007
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained accurate records and documentation for client interactions and transactions.
- Implemented filing system improvements, increasing retrieval speed and organization efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined communication between departments, enhancing efficiency in information relay.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL06-2006
Skills
- Client support
- Customer relationship management
- Critical thinking
- Problem-solving expertise
- Meticulous attention to detail
- Effective communication
- Customer service
- Account management
LANGUAGES
Spanish
Fluent
Reading and writing
Timeline
Managed Account Coordinator
FedEx Trade Networks
06.2019 - Current
Sr. QA/Audit Specialist- A&O
FedEx Trade Networks
04.2019 - 06.2019
Sr. Entry Processor
FedEx Trade Networks
02.2016 - 04.2019
Loan Closer
Acceptance Solutions Group
08.2015 - 01.2016
Field Support Representative
Pangea Real Estate
07.2012 - 08.2015
Loan Processor
Get Cash USA
08.2010 - 08.2011
Receptionist
Northwest Insurance
02.2007 - 06.2007
High School Diploma -
Roberto Clemente High School